Why Us? Our Approach to Training
How do we do it?
7 Reasons you should choose us.
1. By taking your needs seriously …..
“Intelligent Dialogue implicitly understands our needs” L & D Manager, BOC
“Intelligent Dialogue takes our business and our needs as seriously as we do” Operations Director, LGH
….. because sometimes you need some external energy, expertise and support.
2. Walking the talk,
our people have real life expertise and experience of sales, management, call centres, customer service, in short the areas they train in, credibility with participants gets buy-in quicker and results come easier.
3. Innovative, highly-participative approaches
to the tried and tested, which means your people engage with the messages and explore what they need to do in order to be more confident and competent in their roles.
4. Making it relevant,
One of the key and most important factors in how people learn. Just as we’ll ask your people to translate your products, policies and procedures into a language that’s right for your customers, we’ll do the same with the content of any course – make it realistic and relevant for your people.
5. Where possible work live issues
We love people to bring relevant case studies, problems and examples to the session, and we’ll help them apply our approaches to overcome their challenges with a particular situation, colleague or customer.
6. Learning reviews and action plans
In the fast paced working environments, particularly when people are responding to customers, people rarely have the space and time to think about what they could do differently to improve their performance. By creating the right space to think, most people are able to develop clear actions that will help them and their customers.
7. Follow up
We work with you to ensure you enjoy the
retention of learning,
skills and practices after a course by implementing a combination of follow up activities such as emails, buddies, coaching, team meetings, follow up sessions. We see clients focus and behaviour dramatically improve performance.
But don't just take our word for it, look at what participants and sponsors have to say by clicking
Who do we work with?
How we can help you