Training Courses

All of these courses can be tailored and customised to meet your needs, and can be put together to create your own development programme if required.

Call Centre Training

• call handling skills training

• customer service by telephone

• sales through service

• inbound sales training

• complaint handling skills

• dealing with bereaved callers

• protecting price and profit

• dealing with angry customers training

• advanced call handling skills

• selling skills including cross and upselling

• dealing with difficult calls

• generating new business by phone

• outbound telemarketing skills

• managing telemarketing campaigns

• telemarketing dialogue development

• credit control training

• telephone account management skills

• managing a portfolio of accounts by phone

• outbound and crm

Performance Development

• call evaluation

• call coaching

• coaching

• developing team leaders

• recruiting call centre personnel

• developing and implementing best practice

Sales Training & Development

• generating new business face to face

• confident sales presentations

• sales negotiation training

• managing a portfolio of accounts

• developing business intelligence

• account management

• defending against competitors

• negotiating with confidence

• territory planning and organisation

• protecting price and profits

• Introduction to Management

• Presentation skills

Resource Centre

Learn more about our approach to learning & development

Why you should consider using intelligent dialogue for your training requirements.

Making training live and breathe in an organisation

First published in call centre europe in January 2008, download our thoughts on making learning last

Learning Retention

Our philosophy for longer lasting learning

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