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Training Courses
Here are a list of our training courses to develop the attitudes, skills and confidence to build successful relationships with customers. All of these courses can be tailored and customised to meet your needs, and can be put together to create your own development programme if required.
inbound call handling skills
* call handling skills* customer service by telephone * sales through service * selling skills including cross and upselling * advanced call handling skills * dealing with difficult calls * dealing with bereaved callers * complaint handling skills
* protecting price and profit outbound skills* generating new business by phone* outbound telemarketing skills * managing telemarketing campaigns * telemarketing dialogue development * credit control skills * telephone account management skills * managing a portfolio of accounts by phone * outbound and crm
performance development* call evaluation* call coaching * coaching * developing team leaders * recruiting call centre personnel * developing and implementing best practice
sales training* generating new business face to face* presenting with confidence * managing a portfolio of accounts * developing business intelligence * account management * defending against competitors * negotiating with confidence * territory planning and organisation
* protecting price and profits Take part in ourLearn more about our approach to learning & development Why you should consider using intelligent dialogue for your training requirements. Our thoughts on making training live and breathe in an organisation First published in call centre europe in January 2008, download our thoughts on making learning last Learning Retention Our philosophy for longer lasting learning return from our training courses to the intelligent dialogue home page
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