Training Consultants

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Training Consultants

More than training consultants - We know one size doesn't fit all, and so, as training consultants we work in a flexible way with each of our clients to get the best outcomes for their people and their business. Here's some of the ways we can help you.

Gain

Ready To Go Training

The following courses are ready to go, and can help you deliver key messages into your business quickly with the right results.

Business Truths- mystery shopping service

How well do you turn enquiries into profitable sales? Get independent objective feedback on your approach, and ideas for improving your sales and service

Business Truths - Call Evaluation

Using your real, recorded calls, on your premises or ours, to evaluate your customer experienceas well as to highlight the opportunities available to you

Training Course Design

Supporting your training team to design and deliver cost effect and successful training. We can design courses for you, train your trainers, coach your trainers, and even support the delivery if you require.

Retain

Customised, tailored training courses
designed specifically for your people and your business. Transformational training that helps your people feel confident, commit to action and achieve business results. Learning that lasts

Both telemarketing and call handling skills training, can also include live call coaching from our team of expert coaches. See confidence grow and best practice live and breathe.

Coaching
We’ll train your coaches and support their development, so that you have people on the ground who can make the training messages live and breathe after the flipchart has been put away.

Dialogue Development Workshops
In our unique dialogue development workshops, we will work with a sample of your people from marketing, management, and the people who will be making or taking the calls, to develop inbound or outbound best practice that work for your business and your people.

Grow

Because one size doesn’t fit all, and training can disrupt calling cycles and the level of service you provide your customers, we have a series of development activities which focuses on your people and their individual development plans. As training consultant we look for effective way to develop the potential of your talent. Here are some of the things we can do to help you grow the skills of your people and support the performance of your business:

Competency Frameworks
Developed specifically for your business, a framework to enable you to recruit, assess, feedback, train, coach and develop performance.

Development Centres
Designed specifically for you, a development centre enables participants to collect specific feedback relating to their approach during the centre, and develop their own development plan

Sales Development Programmes Minimise the disruption to your sales activity. Our sales development programmes involve real life meetings with buyers and one to one coaching. All which can be incorporated into your usual calling cycles.

Team Leader Development Programmes
Prepare your talent for team leader positions with this development programme. A combination of a development centre, experiential learning and work based project enable your people to grow the skills your business requires

Management Development Programmes
A combination of classroom and work based learning to develop the management skills and approaches necessary for your organisation to thrive. Project work supporting the programme identfies ways to improve and develop the business.

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