http://www.intelligentdialogue.com/training-and-development-blog.html Keep upto date with the latest pages and posts from intelligent dialogue, a really useful website for all those involved in training and development of customer facing roles en-us training and development Mon, 05 Jul 2010 09:04:44 GMT Mon, 05 Jul 2010 09:04:44 GMT intelligentdialogue.com http://www.intelligentdialogue.com/what-is-lead-generation.html What is lead generation? Rather than trying to get people to buy from you, you get them to come to you when they are ready to spend with you. Mon, 05 Jul 2010 09:04:42 GMT http://www.intelligentdialogue.com/south-west-contact-centre-awards.html South West Contact Centre Awards Ceremony 24th June 2010 Sun, 27 Jun 2010 13:01:06 GMT http://www.intelligentdialogue.com/customer-service-video.html Customer service video from our friends at customer service training helper - what have you done today to help you feel proud? Thu, 17 Jun 2010 09:29:08 GMT http://www.intelligentdialogue.com/how-do-you-lead-your-team.html How do you lead your team? How do we inspire the people around us? How do we inspire ourselves to greatness? Wed, 16 Jun 2010 17:01:51 GMT http://www.intelligentdialogue.com/practice-makes-perfect.html Practice makes perfect; The more I practice the luckier I get, try this for fun, and then think about how you learn Tue, 04 May 2010 07:36:41 GMT http://www.intelligentdialogue.com/handling-angry-customers.html Handling angry customers can be a horrible experience, made worse by lots of advice which is simply wrong. Sat, 24 Apr 2010 13:02:11 GMT http://www.intelligentdialogue.com/this-wasnt-squirty-cream.html I've just attended a one day call handling skills training course. When I went back to the office at lunch time, I could really hear the difference in Mon, 19 Apr 2010 07:37:37 GMT http://www.intelligentdialogue.com/nontechnical-technical-support-people-reading-from-a-script.html I absolutely go crazy whenever I have to deal with a so-called technical support specialist who obviously doesn't have a technical bone in his or her body! Thu, 15 Apr 2010 18:47:41 GMT http://www.intelligentdialogue.com/being-passed-to-another-department-without-any-explanation.html You've come through to the wrong department Yep, silly me, didn't work out the correct number to press from the automated message at the beginning of Thu, 15 Apr 2010 14:53:36 GMT http://www.intelligentdialogue.com/your-call-is-important-to-us.html This message has to be the worst - if the call was important they'd organise themselves so they could take the call,and sort the problem out. It really Thu, 15 Apr 2010 14:28:17 GMT http://www.intelligentdialogue.com/hold-music.html Worst hold music, what's the worst music you've heard? What's the worst music you could think of? What winds you up about being put on hold? Let us know what you think. Thu, 15 Apr 2010 14:06:58 GMT http://www.intelligentdialogue.com/South-west-contact-centre-forum.html South West Contact Centre Forum, 25th March, see us talk about Developing Call Quality for Business Results. Tue, 16 Mar 2010 19:07:52 GMT http://www.intelligentdialogue.com/sales-development-training.html Sales Development Training that delivers the business results you require. Tailored to your products and services, the market place you operate in and the challenges you face. Sat, 13 Mar 2010 10:45:47 GMT http://www.intelligentdialogue.com/customer-service-skills-training.html Customer service skills training that develops the skills, confidence and competence when dealing with your customers. Mon, 22 Feb 2010 10:35:09 GMT http://www.intelligentdialogue.com/head-of-contact-centre-recruitment.html Intelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels Tue, 09 Feb 2010 11:37:25 GMT http://www.intelligentdialogue.com/developing-call-quality.html Developing Call Quality is at the heart of achieving many business results. Are your calls costing or making you money? Download this intelligent dialogue whitepaper on improving customer contact Mon, 01 Feb 2010 10:44:29 GMT http://www.intelligentdialogue.com/how-to-retain-customers.html How to retain customers, the results of our b2c survey and other ideas for customer retention Mon, 25 Jan 2010 11:44:27 GMT http://www.intelligentdialogue.com/call-centre-performance.html Call Centre Performance; are your calls cosyting or making you money? Download on intelligent dialogue whitepaper on developing call quality for business results Mon, 25 Jan 2010 10:38:56 GMT http://www.intelligentdialogue.com/define-good-customer-service.html Define good customer service, constantly exceed your customers expectations and deliver good customer service so that your business keeps customers. It's that simple. Fri, 22 Jan 2010 12:19:00 GMT http://www.intelligentdialogue.com/dynamic-development-programme-which-made-a-real-difference.html A dynamic and fascinating look at communication and call handling skills and their use at work and everyday life. I learnt more in this course than Thu, 21 Jan 2010 15:27:17 GMT http://www.intelligentdialogue.com/b2b-training-and-development.html b2b training and development, experts in conversations with customers that deliver your business results. Training to gain new business, retain & grow your existing customer base Wed, 20 Jan 2010 13:45:05 GMT http://www.intelligentdialogue.com/dialogue-development-workshop.html Dialogue development workshop from intelligent dialogue. Map out your ideal calls and set best practice for your call centre Tue, 19 Jan 2010 17:56:02 GMT http://www.intelligentdialogue.com/customer-service-tips.html Customer Service Tips; A useful resource for any one customer facing, from dealing with angry customers to customer service skills. Use these ideas to increase customer retention and increase profit. Thu, 14 Jan 2010 13:07:06 GMT http://www.intelligentdialogue.com/b2b-sales-training.html b2b Sales Training gain new customers, or retain and grow the spend of your existing customers with telephone training or sales training courses from intelligent dialogue Thu, 14 Jan 2010 11:58:41 GMT http://www.intelligentdialogue.com/sales-team-training.html Sales Team Training, bespoke training and development depending on your market place, your products and services, and the experience of your people. Training to develop focus, skills and business. Thu, 14 Jan 2010 11:02:05 GMT http://www.intelligentdialogue.com/inside-sales-training.html Inside Sales Training for your telesales teams vital to help your external sales reps hit their numbers. Wed, 13 Jan 2010 16:51:58 GMT http://www.intelligentdialogue.com/sales-negotiation-training.html Sales Negotiation Training, details of the intelligent dialogue uk training course to help ensure you win profitable sales Wed, 13 Jan 2010 16:14:00 GMT http://www.intelligentdialogue.com/sales-presentation-training.html Sales Presentation Training from intelligent dialogue. To help you convince prospects and accounts that your value proposition can help them. Build confidence, technique and sales. Wed, 13 Jan 2010 12:43:50 GMT http://www.intelligentdialogue.com/telemarketing-training.html Telemarketing training from intelligent dialogue. Tailored training to help you gain, retain and customers Wed, 13 Jan 2010 11:08:39 GMT http://www.intelligentdialogue.com/Customer-service-training-uk.html Customer Service Training UK, UK based intelligent dialogue deliver exceptional customer service training so that you get the results you require. Wed, 13 Jan 2010 09:57:40 GMT http://www.intelligentdialogue.com/customer-service-by-phone.html Customer service by phone; training course from the customer service training experts intelligent dialogue. Check out their resource centre on their website full of tips ideas for customer service. Tue, 12 Jan 2010 16:09:45 GMT http://www.intelligentdialogue.com/customer-service-sales-training.html Customer service sales training, training which helps the most reluctant sales people make the most of the opportunity with the customer. Tue, 12 Jan 2010 15:34:59 GMT http://www.intelligentdialogue.com/call-centre-training.html Call centre training from intelligent dialogue. Transform your call centre with this highly participative, outcome focused training from the training company that delivers your results. Tue, 12 Jan 2010 12:34:56 GMT http://www.intelligentdialogue.com/customer-service-articles.html Customer service articles from intelligent dialogue. Find articles and tips about customer service and customer retention. Tue, 12 Jan 2010 09:20:22 GMT http://www.intelligentdialogue.com/difference-between-training-and-development.html What's the difference between training and development, intelligent dialogue explore this question and look at how you can achieve a return on your investment from your training and development. Mon, 11 Jan 2010 15:53:25 GMT http://www.intelligentdialogue.com/employee-training-and-development.html Employee training and development delivers the right return on your investment, and results into your business Mon, 11 Jan 2010 14:14:51 GMT http://www.intelligentdialogue.com/fabulous-content-once-again.html Fabulous content once again! The short film was wonderful. I presented it to the other trainers who agreed, so we may use the film as the initial Mon, 11 Jan 2010 11:29:20 GMT http://www.intelligentdialogue.com/Grow-newsletter-january-2010.html Grow newsletter january 2010, full of ideas of the power of words when speaking with customers Mon, 11 Jan 2010 10:51:00 GMT http://www.intelligentdialogue.com/the-power-of-words.html the power of words, chosing your words carefully helps with conversations with customers. An intelligent dialogue with colleagues and customers builds business strength Thu, 07 Jan 2010 10:58:48 GMT http://www.intelligentdialogue.com/inbound-sales-tips.html Inbound sales tips which will help you stay ahead when doing business by telephone Tue, 05 Jan 2010 17:05:40 GMT http://www.intelligentdialogue.com/sales-training-courses.html Sales training courses from intelligent dialogue that help you deliver your sales strategy and achieve your targets. Tue, 01 Dec 2009 14:13:59 GMT http://www.intelligentdialogue.com/managing-emails.html managing emails, how do you deal with the numbers of business emails you receive everyday at the office? Fri, 27 Nov 2009 14:17:57 GMT http://www.intelligentdialogue.com/how-to-write-business-email.html How to write business email: we sent 247 billion emails a day, but the rules for sending business emails are different. Fri, 27 Nov 2009 13:20:10 GMT http://www.intelligentdialogue.com/french-phonetic-alphabet.html French phonetic alphabet, there is no standard in French, but these names are commonly used. Use this if the NATO standard alphabet doesn't apply to your customer base. Thu, 26 Nov 2009 14:16:18 GMT http://www.intelligentdialogue.com/verbal-handshake.html Verbal handshake: What makes a good verbal handshake? When should you use one and when? This and other tips to opening a telephone conversation with a customer Thu, 26 Nov 2009 13:07:39 GMT http://www.intelligentdialogue.com/inbound-sales-training.html Inbound sales training, an intelligent dialogue course has no gimmicks just a focus on outcomes which delivers results to your business. Call us now on (00 44) 845 450 0988 Wed, 25 Nov 2009 16:34:53 GMT http://www.intelligentdialogue.com/proactive-calls.html Proactive Calls - download your copy of our special report Proactive Outbound Calls That Strengthen Your Business Wed, 25 Nov 2009 15:59:32 GMT http://www.intelligentdialogue.com/call-centre-research.html Call centre research, intelligent dialogue reveal what customers hate about dealing with call centres Wed, 25 Nov 2009 15:35:59 GMT http://www.intelligentdialogue.com/complaint-handling-training.html Complaint Handling training, for customer facing personnel who need to develop complaint handling skills inorder to retain customers and protect profit. Tue, 03 Nov 2009 15:19:30 GMT http://www.intelligentdialogue.com/call-centre-management.html Call centre management, A useful resource centre for call centre managers who want to drive call quality and call centre performance Thu, 03 Sep 2009 05:13:21 GMT