http://www.intelligentdialogue.com/training-and-development-blog.html Keep upto date with the latest pages and posts from intelligent dialogue, a really useful website for all those involved in training and development of customer facing roles en-us training and development Mon, 23 Apr 2012 09:08:39 GMT Mon, 23 Apr 2012 09:08:39 GMT intelligentdialogue.com http://www.intelligentdialogue.com/basic-management-skills.html Basic Management Skills which help new managers or existing managers develop the performance of their team. Basic Management Skills are the good habits that stand you in good stead for your career Wed, 11 Apr 2012 10:30:30 GMT http://www.intelligentdialogue.com/customer-service-infographic.html Customer Service Infographic: a visual demonstration of all the facts and figures relating to the importance of customer service. Sat, 31 Mar 2012 09:32:30 GMT http://www.intelligentdialogue.com/Hank-Williams.html Hank Williams has been a management consultant and trainer since 1982. Fri, 30 Mar 2012 14:27:01 GMT http://www.intelligentdialogue.com/Effective-Training.html Effective Training - keeping it simple. Training whitepaper - A Learning Curve Publication written by Hank Williams Fri, 30 Mar 2012 11:41:00 GMT http://www.intelligentdialogue.com/customer-service-is-not-enough.html Good customer service is not enough. GREAT CUSTOMER EXPERIENCES is what attracts & retains business/clients. Service that far exceeds expectations Fri, 30 Mar 2012 09:34:44 GMT http://www.intelligentdialogue.com/sales_tips.html End of Quarter? End of Year? How are you spending your time to help achieve your sales targets? Where should your focus be? Gaining new customers? Retaining existing customers? Growing the spend of your existing customers? Where are you actually spending your time? Our sales resource section has lots of tips from achieving targets to selling in tough times. Why not spend some time focusing and thinking through your activity before your start your next sales quarter? Thu, 29 Mar 2012 09:13:25 GMT http://www.intelligentdialogue.com/understanding-customers.html Understanding Customers Needs; Getting close to your customers can throw up some interesting insights for your business Wed, 21 Mar 2012 11:42:22 GMT http://www.intelligentdialogue.com/Associate-Trainers.html Associate Trainers Required - Click for more details of the opportunity and the experience required. Tue, 20 Mar 2012 14:54:32 GMT http://www.intelligentdialogue.com/training-and-development-blog.html#Gordon-Ramsey's-Customer-Complaint Gordon Ramsey has just replied to a tweet on twitter about his worst / best customer complaint. Someone complained about the colour of the flowers! I wonder what the answer to that was? Seriously some of the best service we've ever had in a restaurant was in one of his. Someone started talking on a mobile phone in a very loud and borish voice. Waiters glided across the room and encouraged him to take his call outside. Lovely moment which everyone else seemed to appreciate. Thu, 15 Mar 2012 09:18:26 GMT http://www.intelligentdialogue.com/presentation-tips.html Presentation Tips, how not to present. Presentations fail when communication fails Wed, 29 Feb 2012 10:22:14 GMT http://www.intelligentdialogue.com/Developing-Resilience.html Developing Resilience; both businesses and individuals to literally weather the storm will be a key indicator in our success. Mon, 13 Feb 2012 10:41:14 GMT http://www.intelligentdialogue.com/associate-trainers-wanted.html associate trainers wanted to join the intelligent dialogue team Wed, 21 Sep 2011 20:05:43 GMT http://www.intelligentdialogue.com/Head-of-Contact-Centre-Vacancy.html Head of Contact Centre Vacancy; looking for Head of Contact Centre Job Role? Excellent package Hertfordshire Wed, 31 Aug 2011 17:48:45 GMT http://www.intelligentdialogue.com/sales-inspiration.html sales inspiration; Diane Banister takes inspiration from an unlikely source - what can cricket teach us about sales success? Thu, 28 Jul 2011 05:53:52 GMT http://www.intelligentdialogue.com/intelligent-dialogue-bookshop.html Intelligent Dialogue Bookshop, books to help managers, new and experienced, as well as sales and customer service people Thu, 30 Jun 2011 10:19:12 GMT http://www.intelligentdialogue.com/management-books.html Management Books; the ones that our team recommend and love Thu, 30 Jun 2011 10:06:14 GMT http://www.intelligentdialogue.com/inbound-sales-tips.html Inbound sales tips which will help you stay ahead when doing business by telephone Tue, 03 May 2011 21:22:24 GMT http://www.intelligentdialogue.com/basic-sales-training.html Basic sales training to help lay down the habits of a sales professional. Sun, 24 Apr 2011 20:11:25 GMT http://www.intelligentdialogue.com/customer-service-by-phone.html Customer service by phone; training course from the customer service training experts intelligent dialogue. Check out their resource centre on their website full of tips ideas for customer service. Mon, 06 Dec 2010 16:30:21 GMT http://www.intelligentdialogue.com/Bad_customer_service.html Bad customer service - be careful what you say to customers in email. Mon, 06 Dec 2010 16:28:51 GMT http://www.intelligentdialogue.com/customer-service-tips.html Customer Service Tips; A useful resource for any one customer facing, from dealing with angry customers to customer service skills. Use these ideas to increase customer retention and increase profit. Mon, 06 Dec 2010 16:24:51 GMT http://www.intelligentdialogue.com/customer-service-manager.html intelligent dialogue is helping to recruit a customer service manager for one of it's clients. Based in Hertfordshire. Mon, 06 Dec 2010 16:13:00 GMT http://www.intelligentdialogue.com/call-centre-management.html Call centre management, A useful resource centre for call centre managers who want to drive call quality and call centre performance Wed, 22 Sep 2010 15:07:35 GMT http://www.intelligentdialogue.com/customer-service-that-went-the-extra-mile.html We've just returned from a trip of a lifetime. We've encountered some of the worst service and some of the best. The difference for me, some people actually Wed, 15 Sep 2010 17:25:35 GMT http://www.intelligentdialogue.com/what-is-lead-generation.html What is lead generation? Rather than trying to get people to buy from you, you get them to come to you when they are ready to spend with you. Mon, 05 Jul 2010 09:04:42 GMT http://www.intelligentdialogue.com/south-west-contact-centre-awards.html South West Contact Centre Awards Ceremony 24th June 2010 Sun, 27 Jun 2010 13:01:06 GMT http://www.intelligentdialogue.com/customer-service-video.html Customer service video from our friends at customer service training helper - what have you done today to help you feel proud? Thu, 17 Jun 2010 09:29:08 GMT http://www.intelligentdialogue.com/how-do-you-lead-your-team.html How do you lead your team? How do we inspire the people around us? How do we inspire ourselves to greatness? Wed, 16 Jun 2010 17:01:51 GMT http://www.intelligentdialogue.com/practice-makes-perfect.html Practice makes perfect; The more I practice the luckier I get, try this for fun, and then think about how you learn Tue, 04 May 2010 07:36:41 GMT http://www.intelligentdialogue.com/handling-angry-customers.html Handling angry customers can be a horrible experience, made worse by lots of advice which is simply wrong. Sat, 24 Apr 2010 13:02:11 GMT http://www.intelligentdialogue.com/this-wasnt-squirty-cream.html I've just attended a one day call handling skills training course. When I went back to the office at lunch time, I could really hear the difference in Mon, 19 Apr 2010 07:37:37 GMT http://www.intelligentdialogue.com/nontechnical-technical-support-people-reading-from-a-script.html I absolutely go crazy whenever I have to deal with a so-called technical support specialist who obviously doesn't have a technical bone in his or her body! Thu, 15 Apr 2010 18:47:41 GMT http://www.intelligentdialogue.com/being-passed-to-another-department-without-any-explanation.html You've come through to the wrong department Yep, silly me, didn't work out the correct number to press from the automated message at the beginning of Thu, 15 Apr 2010 14:53:36 GMT http://www.intelligentdialogue.com/your-call-is-important-to-us.html This message has to be the worst - if the call was important they'd organise themselves so they could take the call,and sort the problem out. It really Thu, 15 Apr 2010 14:28:17 GMT http://www.intelligentdialogue.com/hold-music.html Worst hold music, what's the worst music you've heard? What's the worst music you could think of? What winds you up about being put on hold? Let us know what you think. Thu, 15 Apr 2010 14:06:58 GMT http://www.intelligentdialogue.com/South-west-contact-centre-forum.html South West Contact Centre Forum, 25th March, see us talk about Developing Call Quality for Business Results. Tue, 16 Mar 2010 19:07:52 GMT http://www.intelligentdialogue.com/sales-development-training.html Sales Development Training that delivers the business results you require. Tailored to your products and services, the market place you operate in and the challenges you face. Sat, 13 Mar 2010 10:45:47 GMT http://www.intelligentdialogue.com/customer-service-skills-training.html Customer service skills training that develops the skills, confidence and competence when dealing with your customers. Mon, 22 Feb 2010 10:35:09 GMT http://www.intelligentdialogue.com/head-of-contact-centre-recruitment.html Intelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels Tue, 09 Feb 2010 11:37:25 GMT http://www.intelligentdialogue.com/developing-call-quality.html Developing Call Quality is at the heart of achieving many business results. Are your calls costing or making you money? Download this intelligent dialogue whitepaper on improving customer contact Mon, 01 Feb 2010 10:44:29 GMT http://www.intelligentdialogue.com/how-to-retain-customers.html How to retain customers, the results of our b2c survey and other ideas for customer retention Mon, 25 Jan 2010 11:44:27 GMT http://www.intelligentdialogue.com/call-centre-performance.html Call Centre Performance; are your calls cosyting or making you money? Download on intelligent dialogue whitepaper on developing call quality for business results Mon, 25 Jan 2010 10:38:56 GMT http://www.intelligentdialogue.com/define-good-customer-service.html Define good customer service, constantly exceed your customers expectations and deliver good customer service so that your business keeps customers. It's that simple. Fri, 22 Jan 2010 12:19:00 GMT http://www.intelligentdialogue.com/dynamic-development-programme-which-made-a-real-difference.html A dynamic and fascinating look at communication and call handling skills and their use at work and everyday life. I learnt more in this course than Thu, 21 Jan 2010 15:27:17 GMT http://www.intelligentdialogue.com/b2b-training-and-development.html b2b training and development, experts in conversations with customers that deliver your business results. Training to gain new business, retain & grow your existing customer base Wed, 20 Jan 2010 13:45:05 GMT http://www.intelligentdialogue.com/dialogue-development-workshop.html Dialogue development workshop from intelligent dialogue. Map out your ideal calls and set best practice for your call centre Tue, 19 Jan 2010 17:56:02 GMT http://www.intelligentdialogue.com/b2b-sales-training.html b2b Sales Training gain new customers, or retain and grow the spend of your existing customers with telephone training or sales training courses from intelligent dialogue Thu, 14 Jan 2010 11:58:41 GMT http://www.intelligentdialogue.com/sales-team-training.html Sales Team Training, bespoke training and development depending on your market place, your products and services, and the experience of your people. Training to develop focus, skills and business. Thu, 14 Jan 2010 11:02:05 GMT http://www.intelligentdialogue.com/inside-sales-training.html Inside Sales Training for your telesales teams vital to help your external sales reps hit their numbers. Wed, 13 Jan 2010 16:51:58 GMT http://www.intelligentdialogue.com/sales-negotiation-training.html Sales Negotiation Training, details of the intelligent dialogue uk training course to help ensure you win profitable sales Wed, 13 Jan 2010 16:14:00 GMT