Training and Development Blog

Here are the latest pages and post at intelligentdialogue.com.

Associate Trainers Wanted

associate trainers wanted to join the intelligent dialogue team

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Head of Contact Centre Vacancy

Head of Contact Centre Vacancy; looking for Head of Contact Centre Job Role? Excellent package Hertfordshire

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sales inspiration

sales inspiration; Diane Banister takes inspiration from an unlikely source - what can cricket teach us about sales success?

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Intelligent Dialogue Bookshop

Intelligent Dialogue Bookshop, books to help managers, new and experienced, as well as sales and customer service people

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Management Books

Management Books; the ones that our team recommend and love

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inbound sales tips

Inbound sales tips which will help you stay ahead when doing business by telephone

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Basic Sales Training

Basic sales training to help lay down the habits of a sales professional.

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Developing Resilience -The New Skill

Developing Resilience; both businesses and individuals to literally weather the storm will be a key indicator in our success.

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Customer service by phone

Customer service by phone; training course from the customer service training experts intelligent dialogue. Check out their resource centre on their website full of tips ideas for customer service.

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Bad customer service

Bad customer service - be careful what you say to customers in email.

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Customer Service Tips, Ideas, Survey results and resource centre

Customer Service Tips; A useful resource for any one customer facing, from dealing with angry customers to customer service skills. Use these ideas to increase customer retention and increase profit.

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Customer Service Manager

intelligent dialogue is helping to recruit a customer service manager for one of it's clients. Based in Hertfordshire.

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Call Centre Management

Call centre management, A useful resource centre for call centre managers who want to drive call quality and call centre performance

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Customer Service that went the extra mile

We've just returned from a trip of a lifetime. We've encountered some of the worst service and some of the best. The difference for me, some people actually

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What is Lead Generation

What is lead generation? Rather than trying to get people to buy from you, you get them to come to you when they are ready to spend with you.

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