Training and Development BlogHere are the latest pages and post at intelligentdialogue.com. What is Lead GenerationWhat is lead generation? Rather than trying to get people to buy from you, you get them to come to you when they are ready to spend with you. Permalink -- click for full blog post "What is Lead Generation" South West Contact Centre Awards 2010South West Contact Centre Awards Ceremony 24th June 2010 Permalink -- click for full blog post "South West Contact Centre Awards 2010" Customer service videoCustomer service video from our friends at customer service training helper - what have you done today to help you feel proud? Permalink -- click for full blog post "Customer service video" How do you lead your team?How do you lead your team? How do we inspire the people around us? How do we inspire ourselves to greatness? Permalink -- click for full blog post "How do you lead your team?" Practice Makes PerfectPractice makes perfect; The more I practice the luckier I get, try this for fun, and then think about how you learn Permalink -- click for full blog post "Practice Makes Perfect" Handling angry customersHandling angry customers can be a horrible experience, made worse by lots of advice which is simply wrong. Permalink -- click for full blog post "Handling angry customers" This wasn't squirty creamI've just attended a one day call handling skills training course. When I went back to the office at lunch time, I could really hear the difference in Permalink -- click for full blog post "This wasn't squirty cream" Non-technical Technical Support People Reading from a ScriptI absolutely go crazy whenever I have to deal with a so-called technical support specialist who obviously doesn't have a technical bone in his or her body! Permalink -- click for full blog post "Non-technical Technical Support People Reading from a Script" Being passed to another department without any explanationYou've come through to the wrong department Yep, silly me, didn't work out the correct number to press from the automated message at the beginning of Permalink -- click for full blog post "Being passed to another department without any explanation" Your call is important to usThis message has to be the worst - if the call was important they'd organise themselves so they could take the call,and sort the problem out. It really Permalink -- click for full blog post "Your call is important to us" Worst hold musicWorst hold music, what's the worst music you've heard? What's the worst music you could think of? What winds you up about being put on hold? Let us know what you think. Permalink -- click for full blog post "Worst hold music" South West Contact Centre Forum Developing Call Quality for Business ResultsSouth West Contact Centre Forum, 25th March, see us talk about Developing Call Quality for Business Results. Sales Development Training that Delivers the Results You NeedSales Development Training that delivers the business results you require. Tailored to your products and services, the market place you operate in and the challenges you face. Customer Service Skills TrainingCustomer service skills training that develops the skills, confidence and competence when dealing with your customers. Permalink -- click for full blog post "Customer Service Skills Training" Head of Contact Centre RecruitmentIntelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels Permalink -- click for full blog post "Head of Contact Centre Recruitment"
|
