Training and Development Blog

Here are the latest pages and post at intelligentdialogue.com.

Customer Service Skills Training

Customer service skills training that develops the skills, confidence and competence when dealing with your customers.

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Head of Contact Centre Recruitment

Intelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels

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Developing Call Quality

Developing Call Quality is at the heart of achieving many business results. Are your calls costing or making you money? Download this intelligent dialogue whitepaper on improving customer contact

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How to retain customers

How to retain customers, the results of our b2c survey and other ideas for customer retention

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Call Centre Performance

Call Centre Performance; are your calls cosyting or making you money? Download on intelligent dialogue whitepaper on developing call quality for business results

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define good customer service

Define good customer service, constantly exceed your customers expectations and deliver good customer service so that your business keeps customers. It's that simple.

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Dynamic Development Programme which made a real difference

A dynamic and fascinating look at communication and call handling skills and their use at work and everyday life. I learnt more in this course than

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b2b training and development

b2b training and development, experts in conversations with customers that deliver your business results. Training to gain new business, retain & grow your existing customer base

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Dialogue development workshop

Dialogue development workshop from intelligent dialogue. Map out your ideal calls and set best practice for your call centre

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Customer Service Tips, Ideas, Survey results and resource centre

Customer Service Tips; A useful resource for any one customer facing, from dealing with angry customers to customer service skills. Use these ideas to increase customer retention and increase profit.

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b2b Sales Training

b2b Sales Training gain new customers, or retain and grow the spend of your existing customers with telephone training or sales training courses from intelligent dialogue

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Sales Team Training

Sales Team Training, bespoke training and development depending on your market place, your products and services, and the experience of your people. Training to develop focus, skills and business.

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Inside Sales Training

Inside Sales Training for your telesales teams vital to help your external sales reps hit their numbers.

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Sales Negotiation Training

Sales Negotiation Training, details of the intelligent dialogue uk training course to help ensure you win profitable sales

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Sales Presentation Training

Sales Presentation Training from intelligent dialogue. To help you convince prospects and accounts that your value proposition can help them. Build confidence, technique and sales.

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