Sales through Service

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost centres.

Sales and service programmes can deliver extraordinary customer service and when done well sales will happen, helping you increase profit.

Here’s some things for you to consider so that your business and your customers benefit from a sales through service focus.

Understand your customer You wont provide the kind of service that gets you sales unless you see it from your customers point of view. In fact if you don’t understand your customer, and only see the transaction from a systems point of view you are likely to upset your customer and defeat your customer retention strategy.

Walk the customer experience with your customer in mind, don’t just pay lip service to this, really understand what is they want from you and what you offer. Mystery shop your service and understand what it is like to be a customer and to do business with you.

Sales can be a dirty word
Do not underestimate the fact that to some of your employees sales will be a dirty word.

To some people the thought of selling brings them out in a cold sweat. It’s equally true that you need sales to survive the tough times we are facing. How do you bridge the gap?

Training and Development will help

We’ve had a lot of experience helping reluctant salespeople get good results. When people’s job role changes you need to manage the change, and good straightforward training will help with that. Our experienced consultants are used to overcoming these objections to get you the outcomes you require. They have lots of practical experience in helping implement change and improving the call handling with real business benefits.

Do you want to provide great service for your customers and increase your sales?

A course or a programme which enables even the most reluctant sales person to understand and be able to increase order values through service.

Bespoked for your market place, this course focuses on the bigger picture, as well as the individual behaviours that will make a difference to the customer and to your sales figures.

It’s suitable for anyone who is involved in customer contact, and we have had great success with many people whose roles as administrators had to change to become more customer facing as their businesses changed.

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How we can help you