Mystery Shopping Service
Business Truths the mystery shopping service from intelligent dialogue
A good mystery shop will answer some key business questions What's your customer service really like? How easy do you make it for your customers to do business with you? Are you making the most of the enquiries and the opportunities you receive? As the economic pressures start to bite, where can you focus your efforts to get most results and return? Spend wisely. That’s where Business Truths can help you. The intelligent dialogue mystery shopping service provides you with three key pieces of business information. What are you REALLY like to do business with by phone? You’ll get information about how easy it was to do business with you, from call waiting times to the approach of your people. Opportunity Spotting How helpful are your people in solving the enquiry. Was it reduced to the task of putting a brochure in the post, or was the lead captured and were we impressed? How do you sound? How skilful are your people on the telephone? Outlining the areas where your people were skilful, the areas where training and development could generate you more revenue and/or customer loyalty. To speak to someone now, please call 0845 450 0988 or contact us Just complete our mystery shopping brief, so that our people are as realistic as possible, and don’t get spotted. We will then carry out a number of telephone calls into your company, which are recorded and evaluated, and then we will prepare an indepth report for you. Independent analysis, expert advice.
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