Looking for better learning retention?

We know for training to benefit both businesses and participants alike,it should be

Relevant

We ensure your participants fully understand the benefits of the training. Key company messages are interwoven so that participants understand the bigger picture.

The bigger picture is often the hook, if the why makes sense to people the what and the how are less daunting.

This is particularly important with telephone based training. People often feel insulted by being sent on a call handling or telephone skills course.

After all we all know how to talk over the telephone don't we? By promoting the training and opening the course in our proven way we are able to get people to commit to work on areas where they, your customers and your business will benefit. Win!Win!

Realistic

All scenarios reflect the reality of participants helping them to relate and learn. Telephone skills programmes use telephone coaching equipment so participants understand both the customer experience and how they sound to the customer.

While participants often dread the role play, introduced well, and worked in a specific way, people get real learning. The process of preparing and practising the call helps but it is hearing the call from the customers perspective, and reviewing the call where learning accelerates. Very powerful when done right.

We also encourage people to bring their own case studies. Working live issue is a really great way to get depth to participants learning, help people see that there are different approaches to problems they are facing, and most importantly develop their resourcefulness and confidence. This wont be right for every group, for example on an induction programme, when people don't know what they don't know, but it's a great way for your experienced people to learn advanced skills, with real benefits to them and the business.Win!Win!

Training will make an impact, but unless it is reinforced learning retention is dramatically diminished. We work within your budget, to support your managers and supervisors to ensure that learning lives and breathes within an organisation.

Just at the point where many training companies are thinking only about the invoice ( which we do think about as well! ) we are also thinking about helping people transfer their learning into the workplace.

Our approach really helps with learning retention, specifically we

-involve other people, managers,team leaders, coaches before, during and after the training

-build in repetition and reminders, as simple as that, we learn through repetition, and we need reminding of key messages

-get people to commit to an action plan after the training course, a one page document prepared and ready for discussion with their manager, team leader or coach.

-follow up with emails at regular intervals so that your people are reminded of the key messages, and the action they committed to.

-provide online and phone access to our team to help discuss development issues

-can coach people in live calls or help you develop your coaching resource to ensure best practice lives and breathes within your organisation.

-can co-tutor with your people,to help you develop your own internal resource.

-use follow up sessions to help people to develop their skills and confidence further, and in light of their expeiences in transfering what they have learnt in the workplace - not many of us learnt to drive in one lesson.

Long lasting learning

We build learning retention, we all benefit that way, and we value the long term partnerships we've built with our clients by taking this approach. Win! Win!

"This is not any training course this your intelligent dialogue training course"

Every training course is different.

Your product, your market place, your people and your competitors make your situation unique – one size doesn’t fit all.

We work as consultants, trainers or coaches to develop the skills, practices and confidence of your people, so that they grow your business.

Most the work that we do is customised and all of it is credible.

the power of gain, retain and grow

We love this model for helping people think about their relationships with customers- do they help gain new business or retain and grow the spend of existing relationships so that your company can be strong and grow? It's a hook that helps them make sense of the bigger picture of their role. But we know that intelligent training and development will do as much to help an organisation gain retain and grow good people, as it will to gain retain and grow customers.

And how do you help retain good people? Yes you've guessed it, by enabling them to gain good insights, supporting them to integrate and retain those, so that their skills, competence and confidence develops and grows. In short by ensuring learning retention.

Resource Centre

How we can help you