Importance of a consistant customer approach

by Rob Slade
(High Wycombe)

Priority -
To outline a range of consistant "givens" in order for our customers to have a reliable, simple and efficient sales interface.

With up to 15 sales staff talking to a finite number of customers, customer retention is vital.

Personal taining was tailored to our specific requirements and has now been fully integrated successfully.

Outcome
Company can now confidently promote its identity
by a simple consistant approach to customer service and sales