I asked "What's the point of a development programme?"

by Darren Maloney, Customer Services Manager
(Reynolds)

When I was first told I was to be involved in a development programe I was quite sceptical, however on the introduction to the trainer and our initial conversation to see what I wanted to gain from the programme, my interest grew.

From the first day, the trainer put me at ease with their approach - someone who knew what they were about, and who could see where my needs were while at the same time willing to listen to what I had to say and take my views into account. From the outset I realised that the trainer wanted me to get involved and I was just not going to be talked at.

I feel a lot more confident and able to achieve the challenges in my role in a more professional way. I now understand how to plan and action instead of running into challenges and getting frustrated when I had not covered all areas. In the past I had a tendency to want to do everything myself, I now realise that getting other people involved is more beneficial and they have some valuable input.

I also didn’t communicate my plans, and now realise the importance of doing this not just to my team, but to all areas of the business.

intelligent dialogue have helped increase my self confidence and helped me to see my potential wthin my role, that I can and will be able to meet challenges and deadlines set.