Head of Contact Centre Recruitment

by Russell Smith, Head of HR
(Reynolds Catering Supplies)

Intelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels within our business.

After a key and critical consultancy project where Intelligent Dialogue carried out a strategic review of our telephone contact with customers, they were our natural choice to source the right Head of Contact Centre to join us and drive forward this area of our business.

Intelligent Dialogue combined their extensive knowledge not only of our business processes, our customers but our business culture and management style with an in depth analysis on every facet of the requirements for a perfect fit for this role.

This put them in a perfect place to then drive a fully effective and very professional recruitment campaign which delivered for everyone concerned.

Three months in we are delighted with our new Head of Contact Centre and so is he with his new role. A perfect match!

I would thoroughly recommend Intelligent Dialogue for any of your senior Customer facing recruitment needs-they added value and are a pleasure to work with.