Dealing with angry customers
Dealing with angry customers by phone?
Request our special paper on the correct way to handle the call and the customer
Anyone who has dealt with customers by telephone knows that awful feeling when you pick up the telephone to help someone, and they are not happy. In that split second, we need to manage our own reaction to what is being said, and work out the best way to help that person, trying to understand why they are unhappy while acknowledging how they feel. First impressions are important when dealing with angry people, especially over the telephone. You also need to be aware that a lot of what is being taught when faced with unhappy customers doesn’t work. The half truths actually provoke an angry response. Why? Sign up for our Special Report to find out the SECRETS of handling angry customers well.
Fill in your details here to get a copy emailed to you. If you or anyone in your team gets more than their fair share of angry customers, there is a strong likelihood that something they are doing or not doing is triggering the customer's anger. Getting the person to see that can often be difficult for the people around them, that's where we can help. Our training courses can be customised to be absolutely relevant for your people, and so that they reflect the reality of your customers. Click here for details of our NEW
Mind the Gap training course especially for those who face angry customers 
Resource CentreWhy is customer service important?First impressions count Call handling skills Bad customer service Sign up for our newsletter GROW for great ideas when dealing with customers 
How we can help youMind the Gap training course especially for those who face angry customersCall handling skills training Customer service by phone Complaint handling skills training Click here for course directory Request a call Return from dealing with angry customers to home page |