If you can't view this video, it may be that your it department blocks the download. We're sorry about that as it's really worth a look.
If you are involved in customer service you know that you can, if you're not careful, switch off from people, you can take lots of calls, see lots of customers, deal with lots of issues. How many people do you really connect with?
This video helps us all to think about the effect that we have on the people around us, both our internal and external customers.