Customer service training to help you
From training courses to development programmes, we can help you develop the behaviours which deliver the results you require.
Our training is developed and designed to achieve your outcomes, in your market place, with your customers and your people.
From skills training to transformational development programmes, our training has helped our clients retain customers and helped their people feel good about the work that they do.
Customer Service Courses include
Face to face Customer Service Skills for hospitality and leisure
Customer Service by Telephone for call centres and customer service centres
Working Together for the Customer - team building across departments to deliver the best possible customer experience
Writing to Customers - Service Recovery
Sales through Service
Customer Service Resource Centre
Download the Top 10 Hates when doing business with Call Centres
Explore why customer service is important and discover what happens when organisations don't pay attention to it
More survey results to help you keep your customers happy
An unhappy customer and the lessons we can learn
The story goes on.... with more lessons
The key skills of delivering great customer service
Download our whitepaper on dealing with angry customers
A visual showing all the important facts and figures regarding customer service - positive and negative
Define Good Customer Service
Some definitions of good customer service - have your say how would you defineit?
lessons to be learnt from this customer service malfunction
We all know this - but this article looks at an innovative approach to helping customers use their mobile / cellphones.
Why customer service is important
The power of words
These you tube videos are great resources to show in team meetings to show the power of the language we use.
Find out more about our approach to training
Talk to us now for the most suitable training to meet your training and business needs. Let us help you achieve your outcomes - call now on 0845 450 0988
Business Writing Skills