Customer Service Training
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Customer service training to help you
- improve your customer experience
- gain a competitive edge to retain and grow market share
- develop confidence and skills when dealing with all types of customers
- delight your customers
- retain more customers even the unhappy ones
- be easy to do business with
- strengthen your brand
From training courses to development programmes, we can help you develop the behaviours which deliver the results you require.
Our training is developed and designed to achieve your outcomes, in your market place, with your customers and your people.
From skills training to transformational development programmes, our training has helped our clients retain customers and helped their people feel good about the work that they do.
Customer Service Courses include
Face to face Customer Service Skills for hospitality and leisure
Customer Service by Telephone for call centres and customer service centres
Working Together for the Customer - team building across departments to deliver the best possible customer experience
Dealing with Angry Customers by Telephone
Writing to Customers - Service Recovery
Sales through Service
Customer Service Resource Centre
Our research into what your customers hate about doing business by telephone
Download the Top 10 Hates when doing business with Call Centres
Why do organisations lose customers?
Explore why customer service is important and discover what happens when organisations don't pay attention to it
More survey results to help you keep your customers happy
What can we learn from bad Customer Service - Part 1
An unhappy customer and the lessons we can learn
And Part 2 - bad Customer Service by email
The story goes on.... with more lessons
The key skills of delivering great customer service
Download our whitepaper on dealing with angry customers
A visual showing all the important facts and figures regarding customer service - positive and negative
What is customer service and how can you improve it?
Define Good Customer Service
Some definitions of good customer service - have your say how would you defineit?
lessons to be learnt from this customer service malfunction
We all know this - but this article looks at an innovative approach to helping customers use their mobile / cellphones.
The true cost of not boiling an egg
Why customer service is important
The power of words
These you tube videos are great resources to show in team meetings to show the power of the language we use.
Why Us?
Find out more about our approach to training
Our clients and why they use us
Talk to us now for the most suitable training to meet your training and business needs. Let us help you achieve your outcomes - call now on 0845 450 0988
