Customer Service is Not Enough
by David D'Antonio, Regional Manager, Capital Asset Protection
Good customer service is not enough.
GREAT CUSTOMER EXPERIENCES is what attracts & retains business/clients.
Service that far exceeds expectations and delights on a consistant basis is the standard!
Making each interaction between employee & customer one that creates an experience which leaves a positive imprint with the customer.
It is not satisfactory to merely serve the customer to an "exceptable" standard, to stay in the game in this corporate world, companies must create a culture of positive employee-customer interaction.
Above and WELL BEYOND is the the new standard!
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