Customer Service Articles

Looking for Customer Service Articles, then look no further, here are intelligent dialogues published customer service and the difference it can make to customer retention.

How to retain customers
We reveal our research in the importance of complaint handling to customers

Call Centre Europe
March 2008, Diane Banister's article on how to open an inbound or outbound call to improve customer perception

Making customer service live and breathe within a call centre
Jan 2008, using training to make your messages live and breathe

Retention is crucial
Call Centre Focus, October 2006 published this article on the impact of good call handling on customer retention

Ten ways to improve customer retention
Another article for Call Centre Focus in their customer retention and customer service series.

Why customer service is important to an organisation

The cost of bad customer service

Dealing with angry customers

What is customer service and how can you improve it? Define good customer service

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