Credit Control Training

“You haven’t made a sale until the money is in the bank”

Appropriate for:
• New and experienced credit control personnel

Purpose:
• To develop the skills and practices of people who work in credit control

Good credit control delivers cashflow and financial strength. But it is also part of the sales process. For successful payment management especially in difficult times, credit controllers need to be impartial and objective, but need to understand their part in the sales process, and the short and long term impact of their decisions within the business.

• Individual learning objectives

• Credit management – the effect on the business

• Credit management as part of the sales process

• Profitable partnerships with clients

• Effectiveness v efficiency

• Credit management disciplines – managing your time effectively

• The credit management cycle

• Setting and achieving targets

• Building relationships with accounts payable personnel – being versatile with different people

• Communication skills – asking the right questions

• Using the telephone to achieve your required outcomes

• Being assertive when face with can't pay or wont pay

• Asserting your payment terms and dealing with the reasons why payment isn't being made

• Getting your invoice put to the top of the pile

• Controlling the call

• Dealing with customers “on stop”

• Dealing with irate or dissatisfied customers

Other courses from intelligent dialogue

Improve cash flow by minimising invoice queries

Protecting price and profits

Return from credit control training to our home page