Training Courses > Call Handling Skills Training
Call Handling skills training improves your customer experience, cash flow, sales figures and minimises invoice queries, complaints, call waiting times and customer frustrations
Anyone who is involved with speaking to customers (internal or external ) over the telephone.
New or experienced people.
We recently had someone who had been with an organisation for 31 years sitting next to someone who had been with the organisation for 12 days, and both rated the course highly.
That's because we focus on the individual and help them to identify, develop and adapt their existing skills and practices so that they can deal professionally and confidently with a wider range of customers and their needs.
We will work with you to include the most useful content for your market place and your peoples' current skill levels, which we get to know during our factfind.
We can include the following modules into our call handling skills training
This course focuses on making the most of the inbound call, we also deliver outbound skills training.
Our Training is participative, relevant and fun. Making sure people gain useful insights into their own call handling, and our approach helps them to put their learning into practice.
We use telephone coaching equipment to help develop skills in practice and live calls. This means that participants will get the opportunity to record, review and learn from their own telephone conversations.
Great call handling skills are good for your people, they develop a confidence when dealing with customers, and that's good for business.
Call Centre Resource Centre
Request our whitepaper on the practices and approaches which improve call quality and improves customer experience, essential reading for any call centre manager or call quality coach.
For those of you making outcound calls, this five part report delivered straight to your inbox once a week, helps explore getting through to decision makers to preserve the right mindset when making outbound calls.
The key skills required to help customers by telephone
View our published articles on Customer Retention in Call Centre Publications
Our paper in helping you deal with angry customers over the telephone
The importance of customer service to organisation and their customers
Start your calls with a positive and powerful beginning rather than "what's your account number?"
To help manage calls and ensure accuracy of spelling and postcodes... even the French version is here for you to use.
Find out more about our approach to training
Talk to us now for the most suitable training to meet your training and business needs. Let us help you achieve your outcomes - call now on 0845 450 0988
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