Call handling skills training
Call Handling skills training improves your customer experience, cash flow, sales figures and minimises invoice queries, complaints, call waiting times and customer frustrations Suitable for Anyone who is involved with speaking to customers (internal or external ) over the telephone. New or experienced people, we recently had someone who had been with an organisation for 31 years sitting next to someone who had been with the organisation for 12 days, and they both rated the course highly. That's because we focus on the individual and help them to identify, develop and adapt their existing skills and practices so that they can deal professionally and confidently with a wider range of customers and their needs. We will work with you to include the most useful content based on your market place and your peoples' current skill levels, which we get to know during our factfind. * purpose of the training and individual learning objectives * the importance of good call handling 
Call Handling Skills Training is participative, relevant and fun. Making sure people gain useful insights into their own call handling, and our approach helps them to put their learning into practice.We use telephone coaching equipment to help develop skills in practice and live calls. This means that participants will get the opportunity to record, review and learn from their own telephone conversations. Great call handling skills are good for your people, they develop a confidence when dealing with customers, and that's good for business. Click here to look at our course directory and find out about our other courses, to help you gain, retain and grow great customer relationships.
Resource CentreNEW Request our free paper of dealing with angry customers We know that a lot of what is taught about dealing with angry customers actually provokes an angrier response. Staying Calm can trigger Phone Rage. If some of your people get more than their fair share of angry customers, read this paper for some ways to help them.
Article on inbound call handling and customer retention,published in call centre focus magazine
Why is customer care and good call handling skills important? 
How we can help youFind out more about our approach to training and developmentReturn from call handling skills training to the intelligent dialogue home page
|
