http://www.intelligentdialogue.com/call-centre-blog.html upto date information about what's new in call centre and sales training from intelligent dialogue. en-us training Thu, 02 Oct 2008 05:01:49 GMT Thu, 02 Oct 2008 05:01:49 GMT intelligentdialogue.com http://www.intelligentdialogue.com/Privacy-Policy.html Page outlining the privacy policy for intelligentdialogue.co.uk and intelligentdialogue.com Sun, 28 Sep 2008 10:51:34 GMT http://www.intelligentdialogue.com/sales-training-information.html sales training information for sales directors to help you chose sales training providers. Useful resource for considering how to achieve your sales targets Fri, 26 Sep 2008 08:22:58 GMT http://www.intelligentdialogue.com/protecting-price-and-profits.html Details of an Intelligent Dialogue training course which will help you protect price and profits when your competitors are attacking your market share and position Tue, 23 Sep 2008 16:33:56 GMT http://www.intelligentdialogue.com/b2b-research.html intelligent dialogue are undertaking b2b research to help businesses understand how their customers and clients like to do business by phone Fri, 12 Sep 2008 16:30:06 GMT http://www.intelligentdialogue.com/achieving-targets.html Useful ideas, tips and tactics to help you in achieving targets, especially sales targets while protecting price and profits Thu, 04 Sep 2008 09:20:09 GMT http://www.intelligentdialogue.com/why-is-customer-service-important.html Why is customer service important? Intelligent dialogue reveal fascinating new research into why consumers stop using organisations. Customer service people read this. Fri, 29 Aug 2008 13:21:49 GMT http://www.intelligentdialogue.com/telephone-account-management.html Telephone account management can help your business cost effectively stay in touch with your customers. Find out more about making outbound sales calls which help gain, retain and grow business Wed, 11 Jun 2008 06:29:42 GMT http://www.intelligentdialogue.com/dealing-with-angry-customers-training.html dealing with angry customers training to build confidence and skills so that escalations & tears reduce while customer retention increases, keep those customers happy! Fri, 09 May 2008 16:18:46 GMT http://www.intelligentdialogue.com/dealing-with-angry-customers.html Download our guide to the definitive approach when dealing with angry customers Fri, 09 May 2008 08:54:08 GMT http://www.intelligentdialogue.com/site-map.html Site Map for intelligent dialogue to help you find all you need to know about our training philosophy, and our training courses Thu, 08 May 2008 15:15:31 GMT http://www.intelligentdialogue.com/phonetic-alphabet.html Use the phonetic alphabet to ensure charlie lima alpha romeo india tango yankee when on the phone Tue, 06 May 2008 19:18:27 GMT http://www.intelligentdialogue.com/telemarketing-skills.html Details of our telemarketing skills training & our unique method to get results from your telemarketing whether you want to win new business or retain and grow the spend of your existing customers Tue, 06 May 2008 15:15:19 GMT http://www.intelligentdialogue.com/Bristol-training.html Bristol training company intelligent dialogue will work on your premises to deliver the course that's right for you Sat, 19 Apr 2008 16:56:42 GMT http://www.intelligentdialogue.com/motivational-music.html Our motivational music favourites for making us feel good when training & learning Sat, 19 Apr 2008 14:48:02 GMT http://www.intelligentdialogue.com/telemarketing-training-course.html Telemarketing Training course including managing successful telemarketing campaigns Wed, 16 Apr 2008 10:18:46 GMT http://www.intelligentdialogue.com/article-customer-retention.html article customer retention, Diane Banisters' published articles for you to download, call centre focus, call centre europe, training, customer retention, outbound calls Fri, 04 Apr 2008 15:20:03 GMT http://www.intelligentdialogue.com/sales-training-newsletter.html Sign up for our free sales training newsletter, full of useful tips and ideas for those involved in sales, training, customer service, telemarketing and customer relationships Wed, 02 Apr 2008 14:11:34 GMT http://www.intelligentdialogue.com/training-courses.html list of all training courses in all aspects of customer contact, which can be put together to create bespoke development programmes Tue, 25 Mar 2008 10:22:26 GMT http://www.intelligentdialogue.com/info-for-training-participants.html info for training participants who will be attending an intelligent dialogue training course about our style and approach to training Tue, 18 Mar 2008 18:30:22 GMT http://www.intelligentdialogue.com/clients-of-training.html You are in good company - details of the clients we have helped with our training Tue, 11 Mar 2008 12:23:37 GMT http://www.intelligentdialogue.com/call-handling-skills.html Call handling skills training, customised for your business, your people & your customers. Practical, fun and proven way of implement best practice for delighting the customer. Sun, 02 Mar 2008 11:06:34 GMT http://www.intelligentdialogue.com/call-centre-management-uk.html Information on developing skills and practices for call centre management uk based Sat, 01 Mar 2008 14:37:38 GMT http://www.intelligentdialogue.com/what-is-telemarketing.html What is telemarketing - usable definition of telemarketing, and useful links to telemarketing tips and techniques Thu, 28 Feb 2008 15:33:13 GMT http://www.intelligentdialogue.com/crm-telemarketing.html CRM telemarketing, information about succssfully incorporating telemarketing into your customer contact strategy Thu, 28 Feb 2008 15:32:27 GMT http://www.intelligentdialogue.com/telemarketing-info.html Telemarketing info, useful insights into developing telemarketing processes and skills within your marketing strategy Thu, 28 Feb 2008 15:30:06 GMT http://www.intelligentdialogue.com/telemarketing-script.html Telemarketing script, useful resource on developing the right call structures which deliver telemarketing results Thu, 28 Feb 2008 13:44:36 GMT http://www.intelligentdialogue.com/business-to-business-telemarketing.html information on approaches to and the value of business to business telemarketing Mon, 25 Feb 2008 16:56:05 GMT http://www.intelligentdialogue.com/contact-us.html contact us - contact details for getting in touch with intelligent dialogue Fri, 22 Feb 2008 13:33:38 GMT http://www.intelligentdialogue.com/customer-service-training.html details of our customer service training by telephone. If customer experience and retention is important to you then our programmes can help. Tue, 19 Feb 2008 16:32:06 GMT http://www.intelligentdialogue.com/training-courses.html This months' survey is on whether unhappy customers expect an apology, and when you've voted you'll see the answers. You can take part and get the upto the minute results at the bottom of our course directory. Tue, 19 Feb 2008 16:05:27 GMT http://www.intelligentdialogue.com/free-consultation.html Arrange your free consultation to discuss your training and development needs Tue, 19 Feb 2008 15:53:46 GMT http://www.intelligentdialogue.com/learning-retention.html Useful insight for learning professionals around our approach to training and the learning retention Mon, 18 Feb 2008 21:25:13 GMT http://www.intelligentdialogue.com/training.html our approach - reasons why we make a difference in our training Mon, 18 Feb 2008 20:27:37 GMT