Call centre training
Call centre training from intelligent dialogue the experts at doing business by phone.
Tailored training to suit your business requirements in the following areas.
Inbound Skills
Call handling skills
inbound sales skills
complaint handling
Dealing with angry customers
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here
)
inside sales training
Sales through service
protecting price and profits
Dealing with bereaved callers
Outbound Skills
Telemarketing skills
Managing telemarketing campaigns
Credit control by phone
Telephone account management skills
Management and Leadership Development
Team leader development
Developing call quality
Call evaluation
Managing people's performance
Recruiting Call Centre Personnel
Developing People
Coaching for quality
Train the call centre trainer
The manager as trainer
Don't just take our word for it, here are some of the things our
clients
have to say about the
results we've achieved for them
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Resource Centre
Top 10 hates when dealing with call centres
Customer Service tips
Inbound sales tips
Customer service articles
Telemarketing tips
Longer lasting learning
For team leaders and managers
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