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Looking for information? Look at our articles, especially article customer retention

article customer retention

Here you will find a selection of articles which which have been published in various call centre and training magazines.

We believe that good inbound and outbound practices can have a huge impact on customer retention.

So have a look and download some of these to help your thought processes around these important areas.

Article on the importance of first impressions, inbound and outbound
Call Centre Europe, March 2008

Article on making training live and breathe within a call centre
Call Centre Europe, January 2008

Article on the importance of inbound call handling on customer retention
Call Centre Focus, October 2006

How to guide to increase customer retention through good call handling
Call Centre Focus, October 2006

Article on how to get the best from your telemarketing calls
Call Centre Focus, August 2006

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