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Article customer retention
Published Articles
Article customer retention, Making Calls Count,Learning retention and more
Here you will find a selection of articles which which have been published in various call centre and uk training magazines.
We know that good inbound and outbound practices can have a huge impact on customer retention.
So have a look and download some of these to help your thought processes around these important areas.
Article on the importance of first impressions, inbound and outbound
Call Centre Europe, March 2008
Article on making training live and breathe within a call centre
Call Centre Europe, January 2008
Article on the importance of inbound call handling on customer retention
Call Centre Focus, October 2006
How to guide to increase customer retention through good call handling
Call Centre Focus, October 2006
Article on how to get the best from your telemarketing calls
Call Centre Focus, August 2006
Resource Centre
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Top 10 hates when dealing with call centres
Dealing with angry customers
How to retain customers
Bad Customer Service - Part 1
and
Part 2
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