| |
Looking for information? Look at our articles, especially article customer retention
Here you will find a selection of articles which which have been published in various call centre and training magazines.
We believe that good inbound and outbound practices can have a huge impact on customer retention.
So have a look and download some of these to help your thought processes around these important areas.
Article on the importance of first impressions, inbound and outbound
Call Centre Europe, March 2008
Article on making training live and breathe within a call centre
Call Centre Europe, January 2008
Article on the importance of inbound call handling on customer retention
Call Centre Focus, October 2006
How to guide to increase customer retention through good call handling
Call Centre Focus, October 2006
Article on how to get the best from your telemarketing calls
Call Centre Focus, August 2006
intelligent dialogue launches GROW
Fill in your details here, to subscribe to our newsletter full of ideas to help you gain, retain and grow skills and customers.
Click here for more information about our training courses
Return from article customer retention to home page

|