Home
Sales
Call Centres
Customer Service
Telemarketing
CRM
Newsletter
Articles
L & D
Participants
Course Directory
What we do
Why us?
What's New?
Site map
Privacy Policy
Contact Us
Resource Centre

Enter your E-mail Address

Enter your First Name (optional)

Then

Don't worry -- your e-mail address is totally secure.
I promise to use it only to send you Grow.

[?] Subscribe To This Site

XML RSS
Add to Google
Add to My Yahoo!
Add to My MSN
Add to Newsgator
Subscribe with Bloglines

 

Article customer retention


article customer retention Published Articles

Article customer retention, Making Calls Count,Learning retention and more


Here you will find a selection of articles which which have been published in various call centre and uk training magazines.

We know that good inbound and outbound practices can have a huge impact on customer retention.

So have a look and download some of these to help your thought processes around these important areas.

Article on the importance of first impressions, inbound and outbound
Call Centre Europe, March 2008

Article on making training live and breathe within a call centre
Call Centre Europe, January 2008

Article on the importance of inbound call handling on customer retention
Call Centre Focus, October 2006

How to guide to increase customer retention through good call handling
Call Centre Focus, October 2006

Article on how to get the best from your telemarketing calls
Call Centre Focus, August 2006


Article customer retention

Resource Centre

Why is customer service important?
we reveal our 2008 research

Top 10 hates when dealing with call centres

Dealing with angry customers

How to retain customers

Bad Customer Service - Part 1 and Part 2

Learning Retention

FAQ's winning new business

FAQ's retaining customers

FAQ's growing your customers' spend

Achieving sales targets in difficult times

Sign up for our newsletter GROW Contact Us


customer service training

How we can help you

Click here for more information about our training courses
Request a call

What we do - our services

Why us - Our approach to training

Return from article customer retention to home page

footer for article customer retention page