How do you feel about achieving targets this year?
It's been a
few years, and economic uncertainties prevail while confidence is rebuilt, and debts are repaid.
The confidence and capability of your sales teams is at the heart of your future.
What can you do to ensure you meet your sales and profit targets?
Here are some tactics which will help you make sure you invest your time, energy and budgets wisely.
Achieving Targets Tactic Number 1
Help your front line deal with price objections. Most people are talking about the cost of living. They are feeling rising prices in their pockets, so your front line might be very sympathetic to their customers.
• Do your front line understand the impact of heavy discounting on your bottom line?
Achieving targets will be hard enough in the current economic climate unless you equip your people with the right skills and practices.
Call us on 0845 450 0988 for more information about how we can help you develop your people Protecting Price and Profit Training will help your front line think before they act, become more commercial, and overcome the objections they face.
Achieving Targets Tactic number 2
Increase your average order value. Every call, every order, every opportunity gives you the chance to cross sell and upsell your goods and services.
Do your people know the “go-withs” and the automatic questions they should ask?
When a customer says “I’d like to buy a stapler” do they respond ”Certainly, would you like any staples to go with that?”
Can you be creative by bundling products together for better value purchases for your customers?
Call Handling Skills
can make a huge difference to customer satisfaction ( because customer service is high ); improve your cashflow ( because fewer mistakes are made and invoice queries are minimised ) enhance your bottom line and long term account profitability.
Achieving Targets Tactic Number 3
Know your customers. Do your people know the key accounts in your business? The one it would hurt like hell to lose. Often, people’s time can be drained working on smaller time consuming accounts.
This can often happen if you trade through a network of branches or depots, with people not understanding the bigger picture. It’s important that everyone understands how much some accounts mean to your business.
Do they know which accounts have the most potential? If they are asking the right questions they will be able to help your customers grow their business and yours.
Focus your people on frequent buyers, high spenders, and real potential.
Achieving Targets Tactic Number 4
Be business intelligent. Focus time and energy on accounts where there will be most payoff. This might be in best performing markets, or accounts with the most potential.
Tactic Number 5
Focus on your existing customers. When times are tough, the reaction is often to try to get more new business in. And that might be appropriate for you to do, but not at the expense of your existing customers.
The reality is that you will generate business more readily, more quickly and more cost effectively from your existing customers. You will need to defend your key customers from competitor activity as these are the customers that will seem more appealing to your competitors in a downturn.
Tactic Number 6
However, when surveyed a lot of customers will say that you just forgot about them, and someone else started to call. Make sure you have a regular and meaningful contact strategy.
Tactic Number 7
Start with your existing customer base, what is it that makes your best clients your best? It might be that they pay on time, that they collaborate with you rather than treating you as a supplier, it might be that they are within 20 miles of your office and therefore that helps with economy of deliveries. Start to build up a profile of your ideal client, and then target businesses who fit into that profile.
Tactic Number 8
Achieving Targets Tactic Number 9
Tactic Number 10
Help keep yourself and your team motivated.
It can be hard to find the energy when the odds seem stacked against us. Find out how your attitude and your action can help you help your motivation and your outcomes.
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If you have enjoyed reading this, and would like to find out more, look at
Protecting Price and Profits One Day Training Course,
or find out more about the other
training courses we offer.
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