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            <lastmod>2010-07-04T17:07:25-04:00</lastmod>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>achieving targets</image:caption>
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              <image:caption>hit sales targets</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>achieving targets</image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/article-customer-retention.html</loc>
            <lastmod>2010-01-11T13:44:36-05:00</lastmod>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>Article customer retention</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-icons-pdfsmall.jpg</image:loc>
              <image:caption>article customer retention</image:caption>
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              <image:caption>training and development</image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/assocdiary.html</loc>
            <lastmod>2010-07-27T08:18:46-04:00</lastmod>
            <priority>0.6</priority>
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      <url>
            <loc>http://www.intelligentdialogue.com/associate-trainers-wanted.html</loc>
            <lastmod>2011-09-24T03:34:30-04:00</lastmod>
            <priority>0.9</priority>
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      <url>
            <loc>http://www.intelligentdialogue.com/b2b-research.html</loc>
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            <priority>0.5</priority>
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              <image:loc>http://www.intelligentdialogue.com/images/very-impressed.jpg</image:loc>
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              <image:caption>business to business</image:caption>
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              <image:loc>http://www.intelligentdialogue.com/images/heartmouse.jpg</image:loc>
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      <url>
            <loc>http://www.intelligentdialogue.com/b2b-sales-training.html</loc>
            <lastmod>2010-01-14T06:58:41-05:00</lastmod>
            <priority>0.6</priority>
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              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales training courses</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telephone-account-management.jpg</image:loc>
              <image:caption>business to business sales training</image:caption>
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      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/b2b-training-and-development.html</loc>
            <lastmod>2010-01-20T11:47:35-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>trainng and development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telephone-account-management.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/bad-customer-service.html</loc>
            <lastmod>2010-01-12T04:19:05-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>bad customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-our-world-sized.jpg</image:loc>
              <image:caption>bad customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>bad customer service</image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/Bad_customer_service.html</loc>
            <lastmod>2010-12-06T11:28:51-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>improve bad customer service</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/emailsymbol.jpg</image:loc>
              <image:caption>customer service emails</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>customer service training</image:caption>
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      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/basic-management-skills.html</loc>
            <lastmod>2010-01-11T05:19:09-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/teamworkngtosuccess.jpg</image:loc>
              <image:caption>basic management skills</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>basic management skills</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>basic management skills</image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/basic-sales-training.html</loc>
            <lastmod>2011-04-25T04:31:15-04:00</lastmod>
            <priority>0.5</priority>
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              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-new.jpg</image:loc>
              <image:caption>basic sales training UK</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>UK basic sales training</image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/being-passed-to-another-department-without-any-explanation.html</loc>
            <lastmod>2010-04-15T10:53:36-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/Bristol-training.html</loc>
            <lastmod>2009-06-11T14:48:59-04:00</lastmod>
            <priority>0.5</priority>
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              <image:loc>http://www.intelligentdialogue.com/images/very-impressed.jpg</image:loc>
              <image:caption>uk call centre training</image:caption>
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              <image:loc>http://www.intelligentdialogue.com/images/changed-my-way-of-thinking.jpg</image:loc>
              <image:caption>uk training</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>Bristol training </image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/business-quotes.html</loc>
            <lastmod>2012-01-18T04:22:25-05:00</lastmod>
            <priority>0.5</priority>
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              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>Business Quotes</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>business ideas</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/Red-speech-bubble-small.jpg</image:loc>
              <image:caption>business quotes</image:caption>
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      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/business-to-business-telemarketing.html</loc>
            <lastmod>2010-03-26T06:20:31-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>telemarketing resource</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-jigsaw-white-puzzle.jpg</image:loc>
              <image:caption>business to business telemarketing</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>training</image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/call-centre-consulting.html</loc>
            <lastmod>2009-09-03T00:39:23-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>call centre consulting</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-flip-chart.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>call centre training uk</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/call-centre-management.html</loc>
            <lastmod>2010-09-22T11:07:35-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-red-t-shirt.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>increase profit</image:caption>
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      <url>
            <loc>http://www.intelligentdialogue.com/call-centre-management-uk.html</loc>
            <lastmod>2008-11-29T01:30:10-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>call centre information</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>call centre training</image:caption>
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            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-telephone.jpg</image:loc>
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      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/call-centre-performance.html</loc>
            <lastmod>2010-01-29T12:31:59-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>call centre performance</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/call-centre-research.html</loc>
            <lastmod>2010-01-14T08:25:00-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/call-centre-training.html</loc>
            <lastmod>2010-02-01T08:07:58-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>intelligent dialogue</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/call-centre-training-uk.html</loc>
            <lastmod>2009-12-01T07:22:51-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>call centre training ideas</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-red-t-shirt.jpg</image:loc>
              <image:caption>call centre training UK</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/call-handling-skills.html</loc>
            <lastmod>2009-04-13T05:05:18-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-telephone.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/call-handling-skills-training.html</loc>
            <lastmod>2008-10-12T16:34:17-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-red-t-shirt.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>call handling skills traininh</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/practical.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/clients-of-training.html</loc>
            <lastmod>2011-01-29T04:48:10-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/very-impressed.jpg</image:loc>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/practical.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/complaint-handling-training.html</loc>
            <lastmod>2009-11-03T10:57:17-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>complaint handling skills</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/wiping-brow.jpg</image:loc>
              <image:caption>training UK</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>UK call centre training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/contact-us.html</loc>
            <lastmod>2008-10-11T13:33:06-04:00</lastmod>
            <priority>0.9</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/corpdata-development.html</loc>
            <lastmod>2008-12-10T05:23:53-05:00</lastmod>
            <priority>0.6</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/credit-control-training.html</loc>
            <lastmod>2008-11-23T15:27:53-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/very-impressed.jpg</image:loc>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/paid.jpg</image:loc>
              <image:caption>credit control</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/crm-telemarketing.html</loc>
            <lastmod>2010-02-02T04:09:59-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/crm.jpg</image:loc>
              <image:caption>What is CRM</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-articles.html</loc>
            <lastmod>2010-01-12T04:20:22-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>training uk</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-by-phone.html</loc>
            <lastmod>2010-12-06T11:30:21-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service by phone</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-manager.html</loc>
            <lastmod>2010-12-06T11:22:03-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/Reynolds_topbanner2550x89.jpg</image:loc>
              <image:caption>Customer Service Manager</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-research.html</loc>
            <lastmod>2009-04-08T02:10:54-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service research</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/research.jpg</image:loc>
              <image:caption>customer service research</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/checklist.jpg</image:loc>
              <image:caption>customer service research</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-sales-training.html</loc>
            <lastmod>2010-01-12T10:34:59-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service sales training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-skills.html</loc>
            <lastmod>2010-01-08T09:38:19-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service skills</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>customer service skills</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-skills-training.html</loc>
            <lastmod>2010-02-22T05:55:03-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>trainng and development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/changed-my-way-of-thinking.jpg</image:loc>
              <image:caption>customer service skills</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-survey.html</loc>
            <lastmod>2009-04-04T03:47:23-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service survey</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>customer service survey</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/heartmouse.jpg</image:loc>
              <image:caption>heart mouse</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-that-went-the-extra-mile.html</loc>
            <lastmod>2010-09-15T13:25:35-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-tips.html</loc>
            <lastmod>2010-12-06T11:24:51-05:00</lastmod>
            <priority>0.92</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service tips</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/checklist.jpg</image:loc>
              <image:caption>tips for better customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>tips for better customer service</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-training.html</loc>
            <lastmod>2010-07-09T04:13:55-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/customer-service.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service training experts</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/Customer-service-training-uk.html</loc>
            <lastmod>2010-01-13T04:57:40-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-flip-chart.jpg</image:loc>
              <image:caption>customer service training UK</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/customer-service-video.html</loc>
            <lastmod>2010-06-17T08:30:32-04:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/DDEV.html</loc>
            <lastmod>2009-09-29T08:00:22-04:00</lastmod>
            <priority>0.6</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/dealing-with-angry-customers.html</loc>
            <lastmod>2010-03-29T06:57:49-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>dealing with angry customers</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/two-women-on-phone-angry.jpg</image:loc>
              <image:caption>angry telephone</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>angry customers training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/dealing-with-angry-customers-training.html</loc>
            <lastmod>2010-01-03T16:52:45-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/mind-the-gap.jpg</image:loc>
              <image:caption>mind the gap</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/dealing-with-bereaved-callers.html</loc>
            <lastmod>2009-08-01T06:43:36-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>dealing with bereaved callers</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>dealing with bereaved callers</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/define-good-customer-service.html</loc>
            <lastmod>2010-01-22T07:19:00-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>define good customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/businessman-presentation.jpg</image:loc>
              <image:caption>good customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>Define good customer service</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/developing-call-quality.html</loc>
            <lastmod>2010-02-11T05:06:13-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-microphone.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>developing call quality</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/Developing-Resilience.html</loc>
            <lastmod>2011-01-05T05:07:22-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/we_can_do_it-resized-small.jpg</image:loc>
              <image:caption>developing resilience</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-new.jpg</image:loc>
              <image:caption>Developing skills</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/how-we-can-help-you-new.jpg</image:loc>
              <image:caption>Training courses</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/dialogue-development-workshop.html</loc>
            <lastmod>2010-01-19T12:56:02-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/i-wish-i-could.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/difference-between-training-and-development.html</loc>
            <lastmod>2010-01-11T10:53:25-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/development-programmes.jpg</image:loc>
              <image:caption>development programmes</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/training-courses.jpg</image:loc>
              <image:caption>training courses</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/dynamic-development-programme-which-made-a-real-difference.html</loc>
            <lastmod>2010-01-21T10:27:17-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/easy-to-read-useful-information.html</loc>
            <lastmod>2008-10-30T13:45:23-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/employee-training-and-development.html</loc>
            <lastmod>2010-01-11T11:02:52-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/development-programmes.jpg</image:loc>
              <image:caption>Development programmes</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/consultancy.jpg</image:loc>
              <image:caption>Consultancy</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/training-courses.jpg</image:loc>
              <image:caption>training courses</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/fabulous-content-once-again.html</loc>
            <lastmod>2010-01-11T06:29:20-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/finding-motivation.html</loc>
            <lastmod>2009-08-01T06:52:19-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>self motivation</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>increase profits</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/free-consultation.html</loc>
            <lastmod>2008-10-02T00:42:30-04:00</lastmod>
            <priority>0.5</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/french-phonetic-alphabet.html</loc>
            <lastmod>2009-11-26T09:16:18-05:00</lastmod>
            <priority>0.6</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/get-selling.html</loc>
            <lastmod>2010-02-11T04:51:14-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sale training course</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>get selling</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-stairway.jpg</image:loc>
              <image:caption>sales training courses</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/great-day-has-helped-my-confidence-no-end.html</loc>
            <lastmod>2008-11-13T14:56:19-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/Grow-newsletter-january-2010.html</loc>
            <lastmod>2010-01-11T05:51:00-05:00</lastmod>
            <priority>0.5</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/handling-angry-customers.html</loc>
            <lastmod>2010-04-24T09:02:11-04:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/angry-telephone-call.jpg</image:loc>
              <image:caption>dealing with angry customers</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/head-of-contact-centre-recruitment.html</loc>
            <lastmod>2010-02-09T06:37:25-05:00</lastmod>
            <priority>0.4</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/head-of-contact-centre-recruitment-21247342.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/Head-of-Contact-Centre-Vacancy.html</loc>
            <lastmod>2011-08-31T13:48:45-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/REYNOLDS-RECRUITMENT-HEADER-web2.jpg</image:loc>
              <image:caption>Head of Contact Centre Vacancy</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/hold-music.html</loc>
            <lastmod>2010-04-15T10:06:58-04:00</lastmod>
            <priority>0.5</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/how-do-you-lead-your-team.html</loc>
            <lastmod>2010-06-16T13:01:51-04:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/it-feels-great.jpg</image:loc>
              <image:caption>how do you lead your team</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>leadership development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>management development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/how-recession-proof-are-you.html</loc>
            <lastmod>2010-01-11T05:06:23-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>recession proof</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/recession-sized.jpg</image:loc>
              <image:caption>recession proof</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/how-to-retain-customers.html</loc>
            <lastmod>2010-01-25T06:44:27-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/retain-small.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer retention</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/what-could-that-organisation-done-to-keep-you.jpg</image:loc>
              <image:caption>customer retention</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/how-to-survive-a-recession.html</loc>
            <lastmod>2009-03-30T09:23:57-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/recession-sized.jpg</image:loc>
              <image:caption>Achieving targets</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/how-to-write-business-email.html</loc>
            <lastmod>2009-11-27T08:20:10-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/emails.jpg</image:loc>
              <image:caption>how to write business emails</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>business emails</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>how to write business emails</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/i-asked-whats-the-point-of-a-development-programme.html</loc>
            <lastmod>2008-11-13T12:48:37-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/importance-of-a-consistant-customer-approach.html</loc>
            <lastmod>2008-11-03T12:50:44-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/inbound-sales-tips.html</loc>
            <lastmod>2011-05-03T17:22:24-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>uk training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/grow-small.jpg</image:loc>
              <image:caption>call handling skills</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/inbound-sales-training.html</loc>
            <lastmod>2009-11-25T11:34:53-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-red-t-shirt.jpg</image:loc>
              <image:caption>uk training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/index.html</loc>
            <lastmod>2010-09-22T11:12:27-04:00</lastmod>
            <priority>1.0</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/info-for-training-participants.html</loc>
            <lastmod>2011-10-04T05:16:16-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/what-where-when-dice.jpg</image:loc>
              <image:caption>what where when dice</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>participants</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-carpet.jpg</image:loc>
              <image:caption>red carpet</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/inside-sales-training.html</loc>
            <lastmod>2010-01-14T04:53:32-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-microphone.jpg</image:loc>
              <image:caption>inside sales training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>inside sales training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/intelligent-dialogue-bookshop.html</loc>
            <lastmod>2011-06-30T06:29:04-04:00</lastmod>
            <priority>0.9</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/intelligent-dialogue-xmas-2008.html</loc>
            <lastmod>2009-08-01T06:41:38-04:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/Christmas-2008.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/introduction-to-management.html</loc>
            <lastmod>2009-05-29T07:33:36-04:00</lastmod>
            <priority>0.5</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/june-09.html</loc>
            <lastmod>2009-06-06T16:03:52-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/june-09-comments.html</loc>
            <lastmod>2009-06-06T16:03:52-04:00</lastmod>
            <priority>0.3</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/learning-outcomes.html</loc>
            <lastmod>2010-01-11T06:49:36-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/very-informative.jpg</image:loc>
              <image:caption>learning outcomes</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>learning outcomes</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/learning-retention.html</loc>
            <lastmod>2009-06-11T05:11:47-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>learning</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/white-note-red-pin-reminder.jpg</image:loc>
              <image:caption>white note reminder</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>learning</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/practical.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/live-issues.html</loc>
            <lastmod>2009-08-01T06:45:31-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>learning retention</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>uk training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/management-books.html</loc>
            <lastmod>2011-06-30T06:06:14-04:00</lastmod>
            <priority>0.9</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/managing-emails.html</loc>
            <lastmod>2010-01-14T15:06:19-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>managing emails</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/motivational-music.html</loc>
            <lastmod>2009-11-25T10:24:25-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>motivate</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/mystery-shopping-service.html</loc>
            <lastmod>2010-04-27T11:29:57-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/business-truths.jpg</image:loc>
              <image:caption>mystery shop uk</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>mystery shop</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/new-tricks-old-habits.html</loc>
            <lastmod>2008-11-14T06:22:38-05:00</lastmod>
            <priority>0.4</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/new-tricks-old-habits-21247347.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/no-more-just-a-quick-call.html</loc>
            <lastmod>2008-11-13T12:49:39-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/nontechnical-technical-support-people-reading-from-a-script.html</loc>
            <lastmod>2010-04-15T14:47:41-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/personal-learning-outcomes.html</loc>
            <lastmod>2008-10-29T15:46:17-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/very-informative.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/phonetic-alphabet.html</loc>
            <lastmod>2010-01-08T08:23:42-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-jigsaw.jpg</image:loc>
              <image:caption>jigsaw</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>Phonetic alphabet</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-red-t-shirt.jpg</image:loc>
              <image:caption>phonetic alphabet</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>Call centre training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/practice-makes-perfect.html</loc>
            <lastmod>2010-05-04T03:36:41-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>practice makes perfect</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/it-feels-great-small.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>how adults learn</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/presentation-skill-training.html</loc>
            <lastmod>2008-11-21T14:18:55-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/businessman-presentation.jpg</image:loc>
              <image:caption>presentation skills training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/Privacy-Policy.html</loc>
            <lastmod>2008-09-28T06:51:34-04:00</lastmod>
            <priority>0.9</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/proactive-calls.html</loc>
            <lastmod>2009-11-25T10:59:32-05:00</lastmod>
            <priority>0.5</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/protecting-price-and-profits.html</loc>
            <lastmod>2008-11-23T15:13:54-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>protecting price</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/changed-my-way-of-thinking.jpg</image:loc>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>protecting profits</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-stairway-to-success-small.jpg</image:loc>
              <image:caption>profit growth</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/ready-to-go-training.html</loc>
            <lastmod>2009-08-01T06:49:15-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/ready-to-go-training.jpg</image:loc>
              <image:caption>uk training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/reasons-why-customers-keep-buying.html</loc>
            <lastmod>2008-10-28T15:29:47-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/recognising-opportunities.html</loc>
            <lastmod>2010-09-06T12:54:10-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/Recruitment-Reynolds.html</loc>
            <lastmod>2010-12-01T06:01:37-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/Reynolds_topbanner2550x89.jpg</image:loc>
              <image:caption>Recruitment Reynolds</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/relaxation-music-for-45-minutes.html</loc>
            <lastmod>2010-04-16T12:58:11-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/relevant-newsletter-content.html</loc>
            <lastmod>2009-01-29T06:40:07-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-development-training.html</loc>
            <lastmod>2010-03-13T05:45:47-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales training development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/sales.jpg</image:loc>
              <image:caption>sales training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-inspiration.html</loc>
            <lastmod>2011-09-24T03:43:41-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/how-we-can-help-you-new.jpg</image:loc>
              <image:caption>sales inspiration</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-new.jpg</image:loc>
              <image:caption>sales inspiration</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-negotiation-training.html</loc>
            <lastmod>2010-03-31T12:27:35-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-presentation-training.html</loc>
            <lastmod>2010-01-13T07:43:50-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/businessman-presentation.jpg</image:loc>
              <image:caption>sales presentation training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-team-training.html</loc>
            <lastmod>2010-01-14T06:07:06-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>training uk</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/teamworkngtosuccess.jpg</image:loc>
              <image:caption>sales team training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-territory-planning.html</loc>
            <lastmod>2008-10-29T12:40:02-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/laptop.jpg</image:loc>
              <image:caption>return on investment</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales territory planning</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/hit-target.jpg</image:loc>
              <image:caption>achieve sales targets</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-through-service.html</loc>
            <lastmod>2009-06-09T07:37:08-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/womaninredteeshirtincallcentretwomailcolleagues.jpg</image:loc>
              <image:caption>uk training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-tip.html</loc>
            <lastmod>2009-08-01T06:53:10-04:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/sales-tip-blue-button.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales_tips.html</loc>
            <lastmod>2011-01-05T05:09:35-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>selling tips</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/recession-sized.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-tips.html</loc>
            <lastmod>2009-09-03T05:38:50-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/selling-trolley-girl.jpg</image:loc>
              <image:caption>sell more</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>selling skills</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>sales training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-training-courses.html</loc>
            <lastmod>2010-02-01T08:58:30-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/sales.jpg</image:loc>
              <image:caption>sales presentation training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>increase profits</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-training-information.html</loc>
            <lastmod>2009-04-15T12:03:34-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/cost-effort-risk-dice.jpg</image:loc>
              <image:caption>cost risk reward dice</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/hit-target.jpg</image:loc>
              <image:caption>target</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>sales training information</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sales-training-newsletter.html</loc>
            <lastmod>2010-01-14T15:04:10-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales training newsletter</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/selling-in-tough-times.html</loc>
            <lastmod>2008-11-27T16:02:30-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>selling in tough times</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/cost-effort-risk-dice.jpg</image:loc>
              <image:caption>selling in tough times</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>selling in difficult times</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/site-map.html</loc>
            <lastmod>2010-03-31T12:28:23-04:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/customer-service.jpg</image:loc>
              <image:caption>customer service training and development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre.jpg</image:loc>
              <image:caption>call centre training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/south-west-contact-centre-awards.html</loc>
            <lastmod>2010-06-28T05:32:58-04:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/websiteaward.jpg</image:loc>
              <image:caption>Diane Banister Contact Centre Awards</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/websiteaward2.jpg</image:loc>
              <image:caption>Diane Banister Mark Baitup</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/officeresponsewebsized.jpg</image:loc>
              <image:caption>H Dawes S Colledge Office Reponse</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/South-west-contact-centre-forum.html</loc>
            <lastmod>2010-03-16T15:07:52-04:00</lastmod>
            <priority>0.6</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/sustainable-results-with-tangible-benefits.html</loc>
            <lastmod>2010-09-06T12:50:29-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telemarketing-info.html</loc>
            <lastmod>2011-01-05T05:11:00-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>telemarketing training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/which-way-arrows.jpg</image:loc>
              <image:caption>sales direction</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telemarketing-script.html</loc>
            <lastmod>2008-11-23T15:30:15-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>telemarketing script</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>telemarketing training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>telemarketing</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telemarketing-skills.html</loc>
            <lastmod>2009-04-07T13:45:21-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/teamworkngtosuccess.jpg</image:loc>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/woman-red-call-centre-computer-screen.jpg</image:loc>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telemarketing-tips.html</loc>
            <lastmod>2009-08-01T06:55:47-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/call-centre-microphone.jpg</image:loc>
              <image:caption>telemarketing tips</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>telemarketing tips</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telemarketing-training.html</loc>
            <lastmod>2010-01-13T06:08:39-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>telemarketing and phone sales training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-training.jpg</image:loc>
              <image:caption>telemarketing sales training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telemarketing-training-course.html</loc>
            <lastmod>2008-11-18T17:16:43-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/work-flow-cycle.jpg</image:loc>
              <image:caption>sales cycle</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-stairway-to-success-small.jpg</image:loc>
              <image:caption>sales stairway</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telephone-account-management.html</loc>
            <lastmod>2008-10-14T12:54:52-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telephone-account-management2.jpg</image:loc>
              <image:caption>telephone account management</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>telephone account management information</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>telephone account management training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telephone-account-management.jpg</image:loc>
              <image:caption>telephone account management</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/telephone-coaching.html</loc>
            <lastmod>2010-12-04T09:10:19-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-button-telephone-coaching.jpg</image:loc>
              <image:caption>telephone coaching</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/territory-planning.html</loc>
            <lastmod>2009-02-16T06:34:49-05:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/the-power-of-words.html</loc>
            <lastmod>2010-06-16T13:14:08-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>sales tips</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>training and development</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/this-wasnt-squirty-cream.html</loc>
            <lastmod>2010-04-19T03:37:37-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/training.html</loc>
            <lastmod>2008-11-23T15:11:13-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/success-failure-choice.jpg</image:loc>
              <image:caption>successful sales</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>training provider</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/changed-my-way-of-thinking.jpg</image:loc>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>training companies</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/training-and-development-blog.html</loc>
            <lastmod>2012-01-30T10:37:26-05:00</lastmod>
            <priority>0.9</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/training-consultants.html</loc>
            <lastmod>2011-07-10T07:00:36-04:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/green-button-management-development.jpg</image:loc>
              <image:caption>management development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/green-button-sales-development.jpg</image:loc>
              <image:caption>sales team development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/blue-button-training-course-design.jpg</image:loc>
              <image:caption>training </image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-button-live-call-coaching.jpg</image:loc>
              <image:caption>call coaching</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-button-tailored-training.jpg</image:loc>
              <image:caption>tailored training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-button-telephone-coaching.jpg</image:loc>
              <image:caption>telephone coaching</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/green-button-competency-frameworks.jpg</image:loc>
              <image:caption>competencies</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/blue-button-mystery-shopping.jpg</image:loc>
              <image:caption>mystery shopping companies</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/ready-to-go-training.jpg</image:loc>
              <image:caption>training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/green-button-team-leader.jpg</image:loc>
              <image:caption>team leader development</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-button-coaching.jpg</image:loc>
              <image:caption>coaching</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/green-button-development-centres.jpg</image:loc>
              <image:caption>development centres</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/blue-button-call-eval.jpg</image:loc>
              <image:caption>call handling training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/red-button-dialogue-development.jpg</image:loc>
              <image:caption>telemarketing training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/training-courses.html</loc>
            <lastmod>2010-01-15T11:20:21-05:00</lastmod>
            <priority>0.9</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/image-files/telemarketing-training.jpg</image:loc>
              <image:caption>telemarketing sales training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/image-files/training-courses.jpg</image:loc>
              <image:caption>training courses</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/image-files/sales.jpg</image:loc>
              <image:caption>sales training courses</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/image-files/customer-service.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/image-files/mt.jpg</image:loc>
              <image:caption>management training courses</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>uk training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/image-files/call-centre.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/image-files/management.jpg</image:loc>
              <image:caption>management training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/training-webinars.html</loc>
            <lastmod>2009-08-06T07:31:28-04:00</lastmod>
            <priority>0.9</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/train-to-gain.html</loc>
            <lastmod>2008-10-21T18:19:45-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/UK-management-development-training.html</loc>
            <lastmod>2009-06-05T04:42:00-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>uk management development training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>management concepts training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/united-breaks-guitars.html</loc>
            <lastmod>2009-08-01T06:40:18-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>united breaks guitars</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/verbal-handshake.html</loc>
            <lastmod>2009-11-26T08:07:39-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>increase profit</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>call centre training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-a-development-programme-did-for-me.html</loc>
            <lastmod>2008-10-20T17:21:38-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-is-b2b.html</loc>
            <lastmod>2008-11-18T17:10:23-05:00</lastmod>
            <priority>0.6</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telephone-account-management2.jpg</image:loc>
              <image:caption>business to business</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>b2b</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>business to business training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-is-CRM.html</loc>
            <lastmod>2010-02-02T04:06:24-05:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>crm definition</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/crm.jpg</image:loc>
              <image:caption>what is CRM</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>what is CRM</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-is-customer-service.html</loc>
            <lastmod>2009-08-01T06:42:49-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>what is customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>what is customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/checklist.jpg</image:loc>
              <image:caption>definition of customer service</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-is-feedback.html</loc>
            <lastmod>2009-06-04T08:45:52-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>what is feedback</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>what is feedback</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-is-lead-generation.html</loc>
            <lastmod>2010-07-05T05:04:42-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/laptop.jpg</image:loc>
              <image:caption>what is lead generation</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>what is lead generation</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>what is lead generation</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-is-telemarketing.html</loc>
            <lastmod>2008-10-14T08:23:33-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/womaninredteeshirtincallcentretwomailcolleagues.jpg</image:loc>
              <image:caption>telemarketing department</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>what is telemarketing</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>telemarketing training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/what-the-development-programme-did-for-my-team.html</loc>
            <lastmod>2008-10-29T12:56:43-04:00</lastmod>
            <priority>0.4</priority>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/why-customer-service-is-important.html</loc>
            <lastmod>2009-09-02T06:32:30-04:00</lastmod>
            <priority>0.5</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/waiter.jpg</image:loc>
              <image:caption>customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/trainer-sized.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/why-is-customer-service-important.html</loc>
            <lastmod>2010-04-01T07:50:47-04:00</lastmod>
            <priority>0.7</priority>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/resource-centre-1halftimes1half.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/web-why-consumers-stop-using-organisations.jpg</image:loc>
              <image:caption>customer service</image:caption>
            </image:image>
            <image:image>
              <image:loc>http://www.intelligentdialogue.com/images/telemarketing-script.jpg</image:loc>
              <image:caption>customer service training</image:caption>
            </image:image>
      </url>
      <url>
            <loc>http://www.intelligentdialogue.com/your-call-is-important-to-us.html</loc>
            <lastmod>2010-04-15T10:28:17-04:00</lastmod>
            <priority>0.4</priority>
      </url>
</urlset>

