We Deliver More Than
Training and Development

Intelligent Dialogue training and development brings results, action and confidence.

As businesses are under pressure to achieve greater results with fewer resources, this site is designed to help you find ways to improve your personal, team or business performance.

It's filled with useful ideas, articles and tips as well as information on improving performance, achieving targets, while making it easier for your customers to do business with you.

And of course, there's information about our courses and development programmes and how we can help you.

Customer Service

Sales

Call Centre

Telemarketing

Management

L&D

Courses

Resources

Training and Development that delivers results

We specialise in helping our clients who sell business to business to achieve their results.

We do that by designing training and development programmes that understand your market place and your culture in order to achieve results.

So whether you are a call centre, a business that deals with its customers face to face or by telephone, we build skills and practices that will help your people and your business in your market place.

Customer Service Training
We'll help you to retain customers, provide sales through service, develop call quality, handle complaints and delight your customers.

Call Centre Development
We'll help you deliver the performance you require in your telemarketing, call handling, customer service and credit control departments. And we can help you with mystery shopping, coaching, and call evaluation, as well as developing your talent into first line managers or team leaders.

Sales Development
We’ll help your sales people organise their time and manage their territory. We develop their selling skills, approach, and the impact of their sales presentations. Quite simply we believe that sales people need to get payoff from their activity, and that now, more than ever before, requires an intelligent approach to selling.

Human Resources and Learning & Development

Why not have a look at our Whitepapers; Effective Training,  Effective FacilitationManaging HR Transition, Effective Mentoring and  Establishing a Mentoring Framework

Increasing the Return on Your Investment
You know that every customer contact is an opportunity. Whether it’s a customer service, sales or a sales through service programme, increasing the return on your investment is our business.

Training that you can deliver

We often get enquiries from businesses that have small numbers of employees to train, or who can only take people away from their job roles for short periods of time.

So we've distilled all our training experience into short training sessions which can be run by an internal trainer or, as they are so simple to use by a manager or team leader in a team meeting.

For more information about this cost effective way to deliver training click here


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Effective Training

Courses

Training Courses

Call Centre Training

Dialogue Development Workshop

Call Handling Skills Training

Customer Service Training

Inbound Sales Training

Complaint Handling Training

Telemarkting Training

Credit Control Training

Sales Presentation Training

Sales Territory Planning

Sales Development

Introduction to Management

Presentation Skills

Business Writing Skills

Resources

Customer Service

Sales

Call Centre

Telemarketing

Management

L&D