Training and development that delivers your business results
An intelligent dialogue training and development programme brings results, action and confidence.
As businesses are under pressure to achieve greater results with fewer resources, this site is designed to help you find ways to improve your personal, team or business performance.
It's filled with useful ideas, articles and tips as well as information on improving performance, achieving targets, while making it easy for your customers to do business with you.
Use this site as a Resource Centre as well as finding out more about how we can help you.
Information to help you
do business by phone - inbound and outbound
Lots of articles and information to help you and your team. Just click on the area you're interested in on the left handside of this page.
Highly participative, credible and practical courses
and development programmes designed specifically to achieve your outcomes
We specialise in business to business training and development programmes which deliver results, action and confidence into a business.
So whether you are a call centre, a business that deals with its customers face to face or by telephone, we build skills and practices that will help your people and your business in your market place.
Customer Service Training
We'll help you to retain customers, provide sales through service, develop call quality, handle complaints and delight your customers.
Call Centre Training
We'll help you deliver the performance you require in your telemarketing, call handling, customer service and credit control departments. And we can help you with mystery shopping, coaching, and call evaluation, as well as developing your talent into first line managers or team leaders.
Sales Training and Development
We’ll help develop your sales people organise their time and manage their territory, with their selling skills, approach, and their sales presentations. Quite simply we believe that sales people need to get payoff from their activity, and that now more than ever before requires an intelligent approach to selling.
Increasing the Return on Your Investment
You know that every customer contact is an opportunity. Whether it’s a customer service, sales or sales through service programme, increasing the return on your investment is our business.
Customer Service Tips, Ideas, Survey results and resource centre Customer Service Tips; A useful resource for any one customer facing, from dealing with angry customers to customer service skills. Use these ideas to increase customer retention and increase profit.
Telemarketing info Telemarketing info, useful insights into developing telemarketing processes and skills within your marketing strategy
Call Centre Management Call centre management, A useful resource centre for call centre managers who want to drive call quality and call centre performance
Call Centre Performance Call Centre Performance; are your calls cosyting or making you money? Download on intelligent dialogue whitepaper on developing call quality for business results
sales tips Use our sales resource centre full of sales tips on achieving targets, how to beat the recession, selling in tough times. Stay ahead of your competitors and hit your sales figures
Basic Management Skills Basic Management Skills which help new managers or existing managers develop the performance of their team. Basic Management Skills are the good habits that stand you in good stead for your career
sales training newsletter Sign up for our bi-monthly sales training newsletter, full of useful tips and ideas for those involved in sales, training, customer service, telemarketing and customer relationships
info for training participants info for training participants who will be attending an intelligent dialogue training course about our style and approach to training
Customer service articles Customer service articles from intelligent dialogue. Find articles and tips about customer service and customer retention.
Directory of training courses list of all training courses in all aspects of customer contact, which can be put together to create bespoke development programmes
Training Consultants intelligent dialogue, training consultants who work as flexible training partners to give you the best outcome possible.
personal learning outcomes Don't take our word for it, read what participants in our training and development programmes have to say about what they've put into practice in their own personal learning outcomes.
Training and Development Blog Keep upto date with the latest pages and posts from intelligent dialogue, a really useful website for all those involved in training and development of customer facing roles
Privacy Policy Page outlining the privacy policy for intelligentdialogue.co.uk and intelligentdialogue.com
contact us contact us - contact details for getting in touch with intelligent dialogue
Training Webinars a fast convenient way for you to learn Training Webinars from intelligent dialogue. Live online training live online training sessions, cost effectively focussing you on practical steps you can take to be effective in your role.
Management Books Management Books; the ones that our team recommend and love
Intelligent Dialogue Bookshop Intelligent Dialogue Bookshop, books to help managers, new and experienced, as well as sales and customer service people
Head of Contact Centre Vacancy Head of Contact Centre Vacancy; looking for Head of Contact Centre Job Role? Excellent package Hertfordshire
Information to help you 
