Increase Profit Through Effective Communication With Customers
Every interaction with a customer provides you an opportunity to increase profit. Every conversation with a customer is an opportunity to build and strengthen the relationship, which long term means you increase profit.
This site is designed to help you find ways to improve your personal, team or business performance.
It's filled with useful ideas, articles and tips as well as information on how conversations with customers will strengthen your business, make it easy for your customers to do business with you and keep you and your colleagues happy.
Use this site as a Resource Centre as well as finding out more about how we can help you.
Highly participative, credible and practical courses
and development programmes that improve
Results
Achieve the business results and performance improvements you want and increase profit
Action
See and feel the difference when everyone gets involved in making the key messages live and breathe
Confidence
Experience your peoples’ growth in confidence, and the impact that has on your customers
So whether you are a call centre, a business that deals with its customers face to face or by telephone, we build skills and practices that will help your people and your business in your market place.
Call Centre Training
In inbound or outbound courses, we'll help you deliver the performance you require in your telemarketing, call handling, customer service and credit control departments. And we can help you with mystery shopping, coaching, and call evaluation, as well as developing your talent into first line managers or team leaders.
Sales Team Development
We’ll help develop your sales people organise their time and manage their territory, with their selling skills, approach, and their sales presentations. Quite simply we believe that sales people need to get payoff from their activity, and that now more than ever before requires an intelligent approach to selling.
Increasing the Return on Your Investment
You know that every customer contact is an opportunity. Whether it’s a customer service, sales or sales through service programme, increasing the return on your investment is our business.
Customer Service Tips, Ideas, Survey results and resource centre Customer Service Tips; A useful resource for any one customer facing, from dealing with angry customers to customer service skills. Use these ideas to increase customer retention and increase profit.
Telemarketing info Telemarketing info, useful insights into developing telemarketing processes and skills within your marketing strategy
Call Centre Management Call centre management, A useful resource centre for call centre managers who want to drive call quality and call centre performance
sales tips Use our sales resource centre full of sales tips on achieving targets, how to beat the recession, selling in tough times. Stay ahead of your competitors and hit your sales figures
Basic Management Skills Basic Management Skills which help new managers or existing managers develop the performance of their team. Basic Management Skills are the good habits that stand you in good stead for your career
sales training newsletter Sign up for our free sales training newsletter, full of useful tips and ideas for those involved in sales, training, customer service, telemarketing and customer relationships
article customer retention and call centres article customer retention, Diane Banisters' published articles for you to download, call centre focus, call centre europe, training, customer retention, outbound calls
info for training participants info for training participants who will be attending an intelligent dialogue training course about our style and approach to training
directory of training courses list of all training courses in all aspects of customer contact, which can be put together to create bespoke development programmes
Training Consultants intelligent dialogue, training consultants who work as flexible training partners to give you the best outcome possible.
personal learning outcomes Don't take our word for it, read what participants in our training and development programmes have to say about what they've put into practice in their own personal learning outcomes.
contact us contact us - contact details for getting in touch with intelligent dialogue
Training Webinars a fast convenient way for you to learn Training Webinars from intelligent dialogue. Live online training live online training sessions, cost effectively focussing you on practical steps you can take to be effective in your role.
